Engagement Manager

Engagement Manager

Location: Phoenix, AZ

Type: Fulltime (Direct Hire)

We are seeking a highly motivated and experienced Engagement Manager to join our team in the aerospace sector. As an Engagement Manager, you will play a crucial role in building and maintaining strong relationships with our aerospace customers, ensuring the successful delivery of products and services, and driving customer satisfaction.

You will collaborate closely with cross-functional teams including mechanical, electrical systems, avionics systems and lead efforts to meet customer needs while aligning with our company's goals and values.

Responsibilities:

• Customer Relationship Management: Serve as the primary point of contact for aerospace customers, understanding their needs, expectations, and business objectives.
• Develop and maintain long-lasting relationships with key customer stakeholders.
• Regularly communicate with customers to gather feedback, address concerns, and identify opportunities for improvement.
• Project Management: Lead and coordinate the planning, execution, and delivery of aerospace projects.
• Work closely with internal teams to ensure projects are on track, within scope, and meet quality standards.
• Monitor project timelines, budgets, and resources to ensure successful project outcomes.
• Problem Solving and Solutions: Proactively identify potential issues or challenges and work collaboratively to develop solutions.
• Offer expert advice and recommendations to customers on products, services, and strategies that align with their aerospace business goals.
• Strategy Development: Collaborate with customers to understand their long-term objectives and align our offerings to meet their strategic needs.
• Contribute to the development of business strategies for growing and expanding our engagement within the aerospace sector.
• Team Collaboration: Foster a collaborative and productive work environment by partnering with cross-functional teams, including sales, engineering, and customer support.
• Provide guidance and direction to team members to ensure successful execution of projects.
• Reporting and Analytics: Collect and analyze data related to customer engagement, project outcomes, and customer satisfaction.
• Prepare regular reports and presentations for internal and external stakeholders.

Qualifications:

• Bachelor's degree in Aerospace Engineering, Business Administration, or related field (Master's degree preferred).
• Proven experience (10+ years) in customer-facing roles within the aerospace industry, such as account management or project management.
• Strong understanding of aerospace products, services, and industry trends.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in project management methodologies and tools.
• Problem-solving mindset with the ability to navigate complex situations.
• Strategic thinking and ability to contribute to business growth strategies.
• Detail-oriented, organized, and capable of managing multiple priorities.
• Travel may be required based on customer needs (25%).

If you are passionate about the aerospace industry, possess strong relationship-building skills, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Join us in shaping the future of aerospace engagement and innovation.