Enterprise Engineer I

Job Title

Engineer in Client Services and Infrastructure Operations

Job Description

The Engineer in Client Services and Infrastructure Operations is responsible for implementing, securing, administering, and supporting enterprise-level client infrastructure, access management, identity, and endpoint solutions. The Engineer provides technical expertise in endpoint management, cybersecurity, service management, software asset management, automation, and end-user computing technologies to ensure secure, reliable, and efficient IT client operations. As a core member of the Client Services Second Level Team, the incumbent supports, secures, and enhances critical enterprise platforms and infrastructure.

Essential Functions

Designs, deploys, maintains, and supports enterprise endpoint computing solutions, including workstation image builds, hardware lifecycle management, operating system configuration, mobile device management, and endpoint standardization to ensure secure, reliable, and efficient user computing environments

Administers and supports enterprise identity, access, and endpoint management platforms, including Microsoft Entra ID, Intune, Group Policy, privileged access management solutions, and related technologies; develops and enforces device, user, and security policies to maintain compliance and protect organizational assets

Provides subject matter expertise, administration, and operational support for endpoint security and remote support technologies, including Microsoft Defender, Arctic Wolf, BeyondTrust Remote Support, and related cybersecurity tools; monitors, responds to, and mitigates risks impacting endpoint and user security

Manages software asset, licensing, and vendor-supported technology programs, including Microsoft volume licensing, Adobe licensing, and third-party software licensing; ensures license compliance, optimizes software utilization, and supports procurement, renewals, and audit activities

Administers, configures, and enhances ServiceNow and related service management platforms, including workflow configuration, integrations, reporting, scripting, and application development; develops automation solutions using PowerShell and other scripting technologies to improve service delivery, operational efficiency, and system reliability

Evaluates emerging endpoint, security, automation, and digital workplace technologies through research, testing, and proof-of-concept activities; collaborates with IT teams, business stakeholders, vendors, and external partners to implement innovative solutions, support organizational objectives, and drive continuous improvement.

Provides feedback to and mentors Service Desk Co-ops

Performs other duties as assigned

Knowledge, Skills, and Abilities

Demonstrated knowledge and proficiency in Linux, Microsoft, operating systems

Demonstrated knowledge and proficiency in IT Security principles and concepts

Demonstrated knowledge in Cloud Technologies and Infrastructure Architecture principles

Demonstrates strong knowledge of client infrastructure management, security, and enterprise-level IT support, leading important initiatives, offering guidance to team members, and promoting innovation and strategic improvements within the organization

Advanced ability to communicate complex information in a clear and understandable manner to stakeholders

Ability to lead diverse teams to achieve common goals, while mentoring team members

Demonstrates advanced planning, organizational, and time management skills, leading multiple projects, guiding team members, and driving strategic initiatives to achieve organizational goals

Strong ability to conduct research, gather information, and stay current with industry trends and best practices to influence change within relevant specialty area

Advanced ability to analyze data, trends, and complex problems to problem solve within the IT client and infrastructure organizations

Exemplifies a strong ability to seek out and learn from feedback, coaching, and new experiences. Proactively adapts to new challenges and leverages learnings to drive innovation and mentor others

Demonstrated ability to facilitate collaboration across various departments to harness collective creativity and drive innovative solutions. Utilize strong communication skills to effectively convey ideas and lead discussions.

Demonstrated impact in cross-functional projects, ensuring alignment and synergy among diverse teams

Ability to work and maintain confidentiality of highly sensitive/private information

Education, Licenses, and Certifications

Required: High School Diploma or GED

Preferred: Bachelor's degree in computer science, information systems management, or a related field

Experience

Required: Four or more years of professional work experience, Two or more years of experience in IT infrastructure and client support operations

Preferred: Five years of combined experience in IT infrastructure operations, including managing and maintaining Active Directory, Windows Server, Windows Client OS in on-premises and/or cloud environments; Three or more years of experience in Linux administration, server implementation, security measures, managing user access, and maintaining server stability

Additional Requirements

Work Context: Must be able to work prolonged periods of sitting at a desk and working on a computer; Must be able to work under minimal supervision; Must be able to sit, stand, walk, stoop, kneel, crouch, climb, and crawl; Must be able to lift 25 pounds; Must have a US state or territory issued Real ID compliant driver's license or identification card

Behaviors and Assessments: All INPO employees are expected to abide by behavioral expectations as outlined in INPO's Core Values, Team Effectiveness Attributes, and Leadership Effectiveness Attributes; Employment is dependent upon successfully completing a pre-employment background check and drug and alcohol test; This position may require obtaining unescorted access status; This position requires direct or indirect access to certain export-controlled technology, for which INPO may be required to obtain an export license in accordance with applicable U.S. export control laws and regulations. If an export license is required, any offer of employment at INPO for this position is contingent upon receipt of the export license or authorization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.