F&B and Banquets Manager

F&B And Banquets Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The F&B and Banquets Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet's operations, while maintaining a profitable F&B outlet and high quality products and service levels. They will also oversee all aspects of event planning and execution, including coordinating setup, food service, and cleanup for weddings, conferences, and meetings to ensure high customer satisfaction. They are expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Responsibilities include overseeing all aspects of the daily operation of the outlet, supervising outlet personnel, responding to guest complaints in a timely manner, working with other F&B managers and keeping them informed of issues as they arise, keeping immediate supervisor fully informed of all problems or matters requiring his/her attention, assisting in coordinating and monitoring all phases of Loss Prevention in the outlet, preparing and submitting required reports in a timely manner, ensuring preparation of required reports, including Wage Progress, payroll, revenue, employee Schedules, quarterly action plans, monitoring quality of service in F&B outlet, assisting in menu planning and preparation, ensuring compliance with all local liquor laws, and health and sanitation regulations, ensuring compliance with SOP's in all outlets, ensuring compliance with requisition procedures, being visible on the floor and assisting staff as needed during each meal period, conducting staff performance reviews in accordance with Highgate Hotel standards, ensuring the training of employees on SOP's and technical job tasks, being involved in and/or conducting departmental and hotel training, interviewing candidates for front-of-house F&B positions and following standards for hiring approvals, completing tip reporting, understanding, implementing and monitoring corporate promotions in outlet, ensuring overall guest satisfaction, coordinating details of contracts, including layout, decor, and timelines for events, training, scheduling, and supervising F&B outlets and banquet staff, bartenders, and supervisors, meeting with Catering Sales Manager to understand needs, provide proposals, and ensure expectations are met, collaborating with Kitchen Leadership to fulfill Banquet Event Orders (BEOs), supervising the layout of tables, decorations, and equipment for events to ensure they meet, or exceed, company standards, acting as a manager on duty to ensure high-quality service during events and handle guest complaints or issues effectively, managing event budgets, monitoring inventory of supplies and equipment, and processing billing for events.

Qualifications include the ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner, the ability to listen to, understand, and clarify concerns raised by employees and guests, the ability to multitask and prioritize departmental functions to meet deadlines, approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner, attending all hotel required meetings and trainings, participating in M.O.D. coverage as required, maintaining regular attendance in compliance with Highgate Hotel Standards, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations, maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions, being effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary, understanding and evaluating complex information, data, etc. from various sources to meet appropriate objectives, maintaining confidentiality of information, performing other duties as requested by management, maintaining a warm and friendly demeanor at all times, proven experience as a banquet or F&B manager, supervisor, or similar role in hospitality, and the ability to work flexible hours, including weekends, nights, and holidays.