Field Service Administrator

Field Service Administrator

We are currently seeking a Field Service Coordinator who will be responsible for driving efficiency and productivity within the field service organization while delivering a positive customer experience.

This position is part of the Field Service Coordination department located in Indianapolis, IN and will be Onsite.

Shift: Monday - Friday, 10:00 AM - 7:00 PM

In This Role, You Will Be Responsible For:

• Planning and scheduling field service resources for Installations, Preventative Maintenance, and Field Modifications while balancing the urgent needs of a complex customer base.
• Driving customer satisfaction through the use of effective communication skills and following through on expectations.
• Managing the strategic scheduling and efficiency of Field Service resources while balancing priorities.

Required Qualifications

• High School Degree or equivalent
• 2+ years of Customer Service and/or Service Coordination/Dispatching or Case Management experience
• Knowledge of standard Computer Administrative Tools (Windows, MS Office)

Preferred Qualifications

It would be a plus if you had previous experience in:

• Associate's or Bachelor's Degree
• Experience in Supply Chain or Logistics routing
• Knowledge of Oracle/Service Max or similar SMS is desired