Floor Manager

Floor Manager

COMPANY - M Designs Collections LLC

LOCATION - 1808 El Camino Real, Redwood City, CA 94063

REPORTS TO - Managing Members / Owners

TYPE - Full-Time On-Site Retail Operations

ABOUT US

M Designs Collections is a curated showroom for furniture, windows & doors, cabinetry, and unique and modern dcor, where thoughtful design meets considered living. We source with integrity, select for generations, and hold every product on our floor to a standard. We don't fill rooms. We complete them.

THE ROLE

The Floor Manager owns the floor, the experience, the team, the operations, and the standards. You are the first presence clients encounter and the person who keeps everything running with precision and warmth. This is a hands-on leadership role.

You will be responsible for the day-to-day rhythm of the showroom: opening with intention, closing with care, and driving everything in between. From managing vendor relationships and product knowledge to guiding clients through significant purchasing decisions, this role requires someone who leads by example and takes genuine pride in what they do.

This is also a role with a future. As M Designs Collections grows, in product offering, client base, and physical footprint, the right person in this seat will grow with it. We are building something built to last, and we want a Floor Manager who is, too.

As a representative of our brand, the Floor Salesperson / Manager is expected to maintain a polished, fashion-forward appearance that reflects the elevated aesthetic of our showroom. This role requires an individual with a strong sense of personal style and an appreciation for design, who can embody the sophistication and quality of the products we offer.

KEY RESPONSIBILITIES

Open/close and maintain daily showroom readinessEnsure displays are merchandised to brand standardsManage vendor samples, floor layout, and inventoryTrack all active orders, lead times, and delivery timelinesDrive floor sales through active client consultationsEnsure payment milestones are collected on scheduleIdentify upsell opportunities across product categories - Greet, qualify, and guide clients with a consultative approachManage the full client journey, visit through post-saleHandle escalations with professionalism and ownershipUphold no-return policy and payment terms with confidenceLead, schedule, and develop showroom staffMaintain deep product knowledge across all categoriesServe as primary contact for vendor reps and updates

WHAT WE'RE LOOKING FOR

Required3+ years in retail showroom or interior productsProven team leadership and accountabilityStrong client presence; comfortable with high-ticket salesOrganized, reliable, and operationally sharpComfortable with POS, CRM, and standard software - PreferredBackground in cabinetry, windows & doors, or furnitureShowroom experience (vs. traditional retail)Bilingual, Mandarin, Spanish a plusFamiliarity with production-order and lead-time workflows

WHAT WE OFFER

Competitive base salaryPremium, design-forward showroom environment - Ground-floor opportunity with a clear path to grow into senior operations or management as the business scales

THE IDEAL CANDIDATE

The ideal candidate should dress in a refined, contemporary manner - favoring clean lines, well-tailored pieces, and a cohesive color palette that aligns with a high-end design environment. Attention to detail is essential, from grooming to accessories, as overall presentation should convey professionalism, confidence, and an understanding of current design trends.

This position is client-facing, and personal appearance plays an important role in building trust and inspiring customers. The way you present yourself should naturally complement the showroom experience and reflect an innate sense of style, creativity, and design awareness.

HOW TO APPLY

Send your rsum and a brief note on why this role fits where you are in your career.