FOH Manager

Position Summary

We are looking for an energetic, people-focused Front of House Manager who leads by example and creates a strong sense of connection among our team and our guests. This person will be a visible presence in the restaurant, helping create an elevated guest experience while building a positive, accountable, and team-oriented culture.

The ideal candidate is someone who naturally connects with people, takes pride in hospitality, can motivate a team, and has the initiative to turn ideas into action.

Key Responsibilities

Leadership & Team Culture

• Lead and motivate the Front of House team through clear communication, coaching, and example.
• Create a workplace where FOH employees feel valued, connected, and supported.
• Build strong relationships between FOH and BOH teams and encourage teamwork throughout the restaurant.
• Be a dependable leader who staff naturally look to for direction.
• Address performance and guest-service issues professionally and consistently.
• Help develop and maintain FOH training, service standards, and procedures.

Guest Experience

• Be highly visible and engaged on the restaurant floor.
• Warmly greet guests and create genuine connections with them.
• Maintain a strong understanding of our guests, service standards, and overall hospitality experience.
• Respond quickly and professionally to guest concerns and find appropriate solutions.
• Help ensure every guest feels welcomed, appreciated, and taken care of.

Restaurant Operations

• Oversee daily FOH operations to ensure smooth and efficient service.
• Manage seating flow, reservations, floor operations, and table turns while maintaining service quality.
• Monitor staffing levels and adjust according to business volume.
• Work closely with the kitchen and management team to keep communication and service running smoothly.
• Ensure restaurant standards for cleanliness, organization, presentation, and service are consistently maintained.

Events & Special Projects

• Help plan, organize, and execute restaurant events, promotions, and special experiences.
• Generate new ideas to improve the guest experience, staff engagement, and restaurant business.
• Delegate responsibilities effectively and utilize team members to successfully execute events and projects.
• Take ownership of projects from the idea stage through completion.

Training & Development

• Train and coach employees on hospitality, service standards, menu knowledge, guest interaction, and sales techniques.
• Conduct ongoing floor observations and provide constructive feedback.
• Help identify opportunities for employee development and advancement.
• Create an environment where employees understand expectations and have the tools to succeed.

What We Are Looking For

The ideal candidate will:

• Be a natural leader with a strong presence.
• Be outgoing, approachable, and comfortable interacting with guests and employees.
• Take genuine pride in hospitality and creating memorable guest experiences.
• Have the ability to bring people together and build team connections.
• Be organized, proactive, and able to handle multiple priorities.
• Have strong communication and problem-solving skills.
• Be willing to jump in and lead from the floor rather than manage from an office.
• Be creative and willing to bring forward new ideas.
• Be able to take an idea and execute it, while effectively using the team around them.
• Hold themselves and others accountable while maintaining a positive work environment.
• Understand that great leadership is about developing people, not simply directing them.

Leadership Expectations

The Front of House Manager is expected to be:

Present. Visible on the floor and engaged with guests and staff.

Connected. Build relationships with both FOH and BOH and create a unified team.

Proactive. See problems before they become problems and take action.

Accountable. Set clear expectations and follow through.

Inspirational. Create an environment where people want to perform at a high level.

Hospitality-Driven. Take pride in making every guest interaction meaningful.

Success in This Position Looks Like

• Staff feel connected, supported, and accountable.
• Guests regularly receive warm, personal, and consistent hospitality.
• FOH and BOH communicate effectively and work as one team.
• The restaurant operates smoothly during both normal and high-volume periods.
• Training and service standards consistently improve.
• Events and special projects are organized and successfully executed.
• The manager has a visible presence that positively influences the restaurant.

Ideal Candidate:

A person who walks into the restaurant and people naturally gravitate toward them not because they demand attention, but because they lead, connect, and create energy around them.