Forward Deployed Engineer

Forward Deployed Engineer (AI-First)

Full-Time | Remote | EST Hours

About the Company

• Established IT services provider (est. 2003) specializing in managed IT for businesses ranging from 10 to 500 employees
• Supports 160+ networks and thousands of end users, with client relationships spanning 15+ years
• Recognized experts across IT design, implementation, and support — for both users and infrastructure
• Focused on strategic solutions that lower operating costs and improve efficiency for clients

About the Role

• Internal, AI-first engineering position embedded directly into service delivery, support, and operations workflows
• Spots friction points and rapidly builds the tools to solve them — not a traditional "ticket queue" role
• Defined by the problems you find, not a fixed backlog

What You'll Do

• Work side-by-side with service delivery, support, and operations teams managing 160+ client networks and thousands of end users
• Rapidly prototype and ship internal tools — reporting pipelines, ticket triage assistants, network health dashboards, client-facing status updates, process trackers
• Own integration work across the existing stack (PSA/RMM tools, databases, cloud storage, internal dashboards, communication tools)
• Build with and around LLM/AI APIs (Claude, GPT, etc.) as core building blocks, not bolt-ons
• Iterate quickly based on direct team feedback — short build/test/refine loops
• Translate ad hoc requests into working systems (e.g. "can this report auto-generate?