Front Desk Receptionist (Customer Care) - Jaguar Land Rover South Dade (Palmetto Bay)

Front Desk Receptionist (Customer Care) - Jaguar Land Rover South Dade US-FL-Palmetto Bay Job ID: 2026-2233 # of Openings: 2 Category: Customer Service/Support Jaguar Land Rover South Dade Overview Our Jaguar Land Rover South Dade dealership is hiring for a full-time Customer Care Specialist for the front desk to join our team! This team member must be flexible to work weekends and holidays, if needed. This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization. Responsibilities * Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations. * Assist in uploading factory parts invoices * Assist in uploading / reviewing dealer tire invoices to DI * Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages. * Process vendor invoices for parts (creating purchase orders ad submitting for payment) * Provide and deliver the highest standards of service to our customers and provide assistance as needed. * Works closely with salesperson * Transmit information or documents to customers, using computer, mail, or fax. * Hear and resolve complaints from customers or the public. * Provide information about the company, such as location of departments or offices, employees within the organization, or services provided. * Collect, sort, distribute, or prepare mail, messages, or courier deliveries. * Process and prepare memos, correspondence, or other documents. * Participates in required training * Keep a current record of staff members' availability. * Maintain lobby or reception area clean, neat and well organized. * Maintains an organized, clean and safe work area * Complies with company's policies and procedures * Other duties as assigned Qualifications Education: High School Graduate or General Education Degree (GED): Required Experience: One year of customer service oriented experience in a position with high walk-in traffic. Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite. Other Requirements: Bilingual in English and Spanish is required. Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled. Work Environment: The work environment is extremely fast paced and energetic. PIc6b7573cceca-38003-41424095