FRONT END/FLOOR SUPERVISOR

Kroger Menomonee Falls, WI Posted 9 days ago

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Job Title

Responsibilities

Model exceptional customer service and engagement behaviors.
Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
Spend at least 90% of time on customer approach side of the check lanes
Be an approachable, visible source of assistance to both customers and associates.
Maintain self-checkout and total front end queuing standards.
Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
Ensure till audits are being performed.
Supervise basket retrieval process.
Maintain break schedules for front end associates.
Make sure carry-outs are offered to customers.
Supervise cleanliness and safety conditions for front end and restrooms.
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
Must be able to perform the essential functions of this position with or without reasonable accommodation.

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