Front Manager - Claim Jumper

Golden Nugget Lake Charles Casino Manager

Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry's signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines.

Responsibilities:

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Direct the activities of daily operations of front line staff/unit personnel as required; evaluate performance, coordinate scheduling of personnel to provide adequate staffing, instruct employees on policies, procedures, duties; handle disciplinary matters.
• Consults with employees on daily responsibilities, following their progress in completing tasks in time-frame allotted to insure proper production.
• Oversee all operations within the buffet. Develop and implement standards of quality and performance.
• Determine quantities of related products required (purchases or requisitions) and verify inventory following established company guidelines; ensure product quality and investigate service complaints.
• Prepare various operational reports; keep records pertaining to purchases, sales, labor and requisitions.
• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and employees as appropriate.
• Promote positive public/employee relations at all times. Maintain a clean, safe, hazard-free work environment within area of responsibility. Safeguard the confidential information of all employee, department and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications:

• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills. Display strong work ethic and team work.
• EDUCATION and/or EXPERIENCE: Must possess a minimum of 3 years of F&B management experience in a similar type of operation. Knowledge and experience monitoring food/beverage, labor costs, and inventory control. Experience with ordering and inventory procedure. ServSafe Certification (preferred). Proficient knowledge of software programs such as Microsoft Excel and Microsoft Word.
• Tipped Position This position does not earn tips