Front of House Team Leader

Front of House Team Leader Chick-fil-A

The Front of House Team Lead is responsible for leading operations during assigned shifts to ensure food safety, quality, accuracy, and speed of service at Chick-fil-A. This role sets the tone for operational excellence by coaching team members, managing front counter and drive-thru flow, and upholding brand standards while creating a positive, high-performance work environment.

The FOH Team Lead models leadership through service, accountability, and attention to detail while ensuring an exceptional guest experience through hospitality, communication, and operational excellence.

Starting pay: $18 per hour

Responsibilities

• Lead and oversee Front of House operations during assigned shifts
• Ensure exceptional guest service in the dining room, front counter, and drive-thru
• Coach and encourage team members in real time to maintain speed, accuracy, and hospitality standards
• Assist with shift deployment, positioning, and labor management
• Monitor order accuracy and resolve guest concerns professionally and promptly
• Maintain cleanliness, organization, and food safety standards throughout the restaurant
• Support onboarding and training of new team members
• Communicate effectively with BOH leaders and leadership team to ensure smooth operations
• Model Chick-fil-A values and foster a positive team culture
• Ensure compliance with all Chick-fil-A policies and procedures

Qualifications

• Previous leadership or restaurant experience preferred
• Strong communication and interpersonal skills
• Ability to lead with positivity, professionalism, and urgency
• Ability to multitask and thrive in a fast-paced environment
• Dependable, coachable, and team-oriented
• Must be able to stand for extended periods and lift up to 50 lbs

What We Offer

• Competitive pay
• Leadership development opportunities
• Positive and supportive work environment
• Flexible scheduling
• Meal benefits
• Opportunity for growth and advancement
• 401k
• Health, dental, life, vision (etc.,) insurance

Work schedule

• 8 hour shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount