Frozen Food Supervisor

Frozen Supervisor

The Frozen Supervisor oversees the daily operations of the frozen food department, ensuring product availability, proper storage, and an organized, well-maintained sales floor. This role leads the frozen team in maintaining optimal in-stock conditions, controlling shrink, and delivering a clean, efficient shopping experience while supporting overall store performance.

Department Operations

• Supervise daily frozen department functions including receiving, stocking, rotation, and inventory control
• Ensure proper handling and storage of frozen products to maintain quality and food safety
• Maintain strong in-stock conditions and minimize out-of-stocks
• Oversee backroom organization and efficient product flow

Customer Service & Sales

• Provide excellent customer service and assist customers with locating products
• Maintain fully stocked, faced, and organized freezer cases to maximize sales
• Ensure accurate pricing, signage, and promotional execution

Team Leadership & Development

• Lead, train, and support frozen food clerks
• Assign daily tasks and ensure productivity standards are met
• Monitor performance and provide coaching as needed
• Promote a positive, team-oriented work environment

Merchandising & Standards

• Ensure proper product rotation (FIFO) and removal of damaged or outdated items
• Maintain clean, organized freezer cases and aisles
• Execute company merchandising plans, displays, and seasonal resets

Food Safety & Compliance

• Ensure compliance with all food safety and temperature control standards
• Monitor freezer equipment and promptly report issues
• Follow all company policies, safety procedures, and regulatory requirements

Operational & Financial Support

• Assist with inventory counts, ordering accuracy, and shrink control
• Track department performance including sales, waste, and labor usage
• Support efficient labor scheduling and productivity standards

Qualifications

• Previous grocery or frozen department experience preferred
• Knowledge of product rotation, stocking, and inventory practices
• Strong organizational and leadership skills
• Ability to work in a fast-paced environment and cold conditions
• Basic math and computer skills
• Flexible schedule including early mornings, nights, weekends, and holidays

Key Competencies

• Attention to Detail
• Product Rotation & Inventory Control
• Leadership & Team Development
• Time Management
• Operational Execution
• Customer Focus

Work Environment

• Frozen/refrigerated retail environment
• Extended exposure to cold temperatures
• Frequent lifting, stocking, and bending (up to 4060 lbs)
• Fast-paced, team-driven atmosphere