Frozen Food Supervisor

Frozen Supervisor

The Frozen Supervisor is responsible for leading the daily operations of the frozen department, ensuring product quality, strong in-stock conditions, and an organized, customer-ready environment. This role drives sales performance, controls shrink, and leads the frozen team to execute company standards efficiently and safely.

Department Operations

• Oversee receiving, stocking, rotation, and inventory control of frozen products
• Ensure proper handling, storage, and temperature integrity of all items
• Maintain consistent in-stock conditions and reduce out-of-stocks
• Manage backroom freezer organization and product flow

Customer Service & Sales

• Provide excellent customer service and assist with product inquiries
• Maintain fully stocked, faced, and visually appealing freezer cases
• Execute promotional displays, pricing, and signage accurately
• Support sales growth through strong execution and availability

Team Leadership & Development

• Lead, train, and supervise frozen department employees
• Assign daily tasks and monitor productivity and completion
• Provide coaching, feedback, and performance support
• Foster a positive, accountable, and team-oriented environment

Merchandising & Standards

• Ensure proper rotation (FIFO) and removal of damaged or expired items
• Maintain clean, organized freezer cases and aisles
• Execute planograms, seasonal resets, and display standards

Food Safety & Compliance

• Monitor freezer temperatures and ensure food safety compliance
• Report equipment issues and safety concerns promptly
• Enforce company policies, procedures, and safety standards

Operational & Financial Support

• Assist with inventory counts, shrink control, and ordering accuracy
• Track department performance including sales and labor efficiency
• Support labor planning to meet productivity goals

Qualifications

• Previous grocery or frozen department experience preferred
• Strong leadership, organization, and communication skills
• Ability to work in cold environments and fast-paced settings
• Basic math and computer skills
• Flexible schedule including early mornings, nights, weekends, and holidays

Key Competencies

• Inventory Control & Product Rotation
• Attention to Detail
• Leadership & Team Development
• Time Management
• Operational Execution
• Customer Focus

Work Environment

• Frozen/refrigerated environment with extended cold exposure
• Frequent lifting, bending, and stocking (4060 lbs)
• Fast-paced, physically demanding retail setting