Gameday Box Office Associate

Gameday Box Office Associate

The Gameday Box Office Associate will serve as a front-line representative for the Long Beach Coast, delivering outstanding customer service while assisting fans with ticket purchases, event information, and game day support. This role is ideal for an organized, energetic, and fan-focused individual interested in gaining hands-on experience in professional sports ticketing and game operations.

Responsibilities:

• Sell tickets to the general public using the team's ticketing platform (Vivenu)
• Assist guests at the box office and will call windows
• Resolve ticketing issues and provide customer support in a professional manner
• Deliver a safe, clean, and welcoming fan experience
• Answer questions regarding events, schedules, seating, and ticket options
• Follow all operational policies and box office procedures
• Greet guests with a friendly and positive attitude
• Familiarize yourself with event details, promotions, VIP access, and credentials
• Maintain efficient guest flow during high-volume periods
• Provide general ballpark information including directions, restroom locations, merchandise areas, and exits
• Assist with additional projects and duties as assigned

Qualifications:

• High school diploma or GED preferred
• Previous experience working with Vivenu or another ticketing system preferred
• Prior customer service or event experience is a plus

Skills & Abilities:

• Dependable and able to work scheduled shifts
• Positive attitude and strong team-first mentality
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Service-oriented with the ability to problem solve in a fast-paced environment
• Availability to work flexible hours, including nights, weekends, and holidays

Why You'll Love Working with the Long Beach Coast:

• Be part of launching and building a new professional baseball franchise
• Gain hands-on experience across ticketing, customer service, and game day operations
• Work in a collaborative, community-focused sports environment
• Build valuable experience within professional baseball and live events
• Join a passionate team focused on creating memorable fan experiences

Innovation Baseball Partners and the Long Beach Coast are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected status under applicable law.