Global Head of Retail Solutions & AI

Retail Vertical Leader Store Modernization, Managed Services & Retail AI (SSG)

Within Lenovo's Solutions and Services Group (SSG), we are building industry-first solutions that combine infrastructure, edge, and AI to deliver measurable outcomes.

We are seeking a Retail Vertical Leader to define, industrialize, and scale differentiated Retail solutionsturning real store and field problems into repeatable offerings delivered globally.

This leader brings deep retail credibility across store and field operations, and retail technology (store systems, edge, and infrastructure), with fluency in store modernization, POS platforms, networks/connectivity, endpoint lifecycle, observability, cybersecurity, workforce enablement, and Retail AI. You will shape where we play and what we buildcreating outcome-based solutions retailers can deploy across fleets of stores and regions.

This Director level role reports to the Global Vice President of Sales Global Accounts & Verticals and carries end-to-end accountability for Retail solution strategy, offerings, and growth.

In one line: An industry-first builder who understands how retail actually runsand can translate store, associate, customer, and supply chain constraints into scalable Omnichannel, Store Modernization, and Retail AI solutions that win lighthouse customers and scale globally.

Key Responsibilities

Retail Solution Strategy, Offering Build, & Scale

Own Lenovo's Retail solution strategy and portfoliodefine, industrialize, and scale differentiated offerings that retailers can deploy repeatedly across stores, markets, and brands

Select focus areas and sub-vertical plays based on store realities and value pools (e.g., shrink reduction, uptime/availability, labor productivity, conversion/queue reduction, compliance/safety, and the cost to operate store technology at scale)

Translate store workflows and data flows (store edge compute, POS, payments peripherals, inventory signals, network/SD-WAN, endpoint telemetry, video, IoT sensors) into repeatable reference architectures, implementation patterns, and outcome-based offers

Build differentiated solutions spanning store modernization and managed services (store edge, endpoints, networks, observability, and cybersecurity) plus Retail AIstrong preference for computer vision and edge AI use cases (shrink/loss prevention, shelf availability, queue/checkout optimization, and exception detection)

Create new plays and solution-led motions: ICP, use-case narratives, value models, delivery approach, and enablement for sales and partners

Differentiate Lenovo in Retail by leading with outcomes (store uptime, shrink reduction, improved in-stock/availability, associate productivity, and improved CX through reduced friction) and proving ROI from pilots through chain-wide rollouts

Scale what works: standardize packaging, pricing/consumption models, partner motions, and delivery assets so offerings are repeatable, supportable, and globally scalable

Lighthouse Customers & Solution-Led Growth

Land and expand lighthouse retailers, proving measurable outcomes and converting pilots into standardized, multi-site deployments

Create a strong pipeline through solution-led motions (use-case plays, co-sell with partners, executive value stories) rather than product-led selling

Earn credibility with CIO, CDO, COO, and store/field leadership by speaking the language of store operations, merchandising, digital, and supply chainand aligning stakeholders from store edge to enterprise

Build reference wins, value proof points, and reusable assets that make solutions easier to sell, deliver, and scale

Team Leadership & Organizational Alignment

Lead and evolve a multi-disciplinary Retail vertical team, including Offering Development, Solutions Architects, and specialized Retail Sales Executives

Align teams across offering innovation, technical solutioning, and sales execution to deliver integrated, outcome-based solutions

Strengthen team capabilities to support both portfolio enhancement and next-stage growth (store edge, security, managed services, data/AI, omnichannel)

Recruit and develop talent to match the technical and domain depth required in modern retail environments

Establish clear accountability and operating rhythms to drive performance and collaboration

Ecosystem & Cross-Functional Orchestration

Partner with Product, Offerings, Engineering, Delivery, and Marketing to shape roadmap, create retail-ready deliverables, and remove barriers to scale

Build and orchestrate the ecosystem (POS/payment ISVs, store networking/SD-WAN providers, observability platforms, video/camera & vision ISVs, hyperscalers, and SIs/MSPs) across store edge, managed services, security, and Retail AI

Align global and regional teams around Retail vertical priorities and execution plans

Develop partner-led motions and co-sell plays that accelerate adoption and enable multi-country rollouts

Operational Excellence

Own vertical outcomes and performance, with emphasis on solution adoption, chain-wide scale, revenue, margin, and customer impact

Use customer and market signals to refine plays, improve delivery repeatability, and inform product/offer roadmap decisions

What success looks like in 1224 months

23 scaled, repeatable Retail solutions in market, with clear value models and delivery assets (e.g., store modernization & managed services for edge/endpoints/networks/observability, and Retail AI for loss prevention & shelf availability)

35 lighthouse retailers with measurable outcomes (e.g., shrink reduction, improved store tech uptime, improved in-stock/availability, reduced queue time/friction, and improved associate productivity)

A strong pipeline driven primarily by solution-led motions and partner co-sell

Established credibility with CIO/CDO/COO and store/field leadership as a trusted retail operator/technologist

Basic Qualifications

1215+ years leading Retail-focused technology solutions, services, or productized offerings, including direct engagement with retail business and technology stakeholders

Proven ability to build and scale differentiated Retail solutions (from concept to repeatable offer), not just sell pre-existing services

Deep familiarity with store technology architectures and operating models (store edge and networks, POS and peripherals, endpoint lifecycle and support, observability, cybersecurity, and video/vision data flows)

Preferred Qualifications

Hands-on experience in retail environments (store operations, field leadership, merchandising, omnichannel/digital, supply chain, or retail IT)

Demonstrated leadership in store modernization programs leveraging store edge, managed services, network modernization, endpoint strategy, and security/resilience requirements

Strong "builder" track record: creating new plays, shaping offers, and influencing product/partner direction in a matrixed global organization

Strong preference for experience delivering computer vision and edge AI in retail at scale (e.g., shrink/loss prevention, shelf availability/on-shelf analytics, queue/checkout optimization, and exception detection), including deployment, monitoring, and ongoing model operations

Comfort operating with ambiguity and driving alignment across global, matrixed teams spanning product, engineering, delivery, and sales

This role offers the flexibility to be home-based anywhere in the U.S. with preference for the Eastern or Central time zones. If you're near our Chicago or Raleigh offices, we follow a friendly hybrid model with three days a week in the officegreat for collaboration and connection!

The base salary range budgeted for this position is $200,000 to $300,000. Individuals may also be considered for bonuses and/or commissions. Lenovo's various benefits can be found at www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 5/20/2026 this applies to both internal and external candidates

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-