Guest Sales and Service Consultant

Front Desk Sales Consultant

Massage Heights Ingersoll is hiring a Front Desk Sales Consultant. This is not a receptionist role. If you don't like selling, this will not be a good fit. We are looking for someone who is comfortable guiding conversations, handling objections, and closing membershipsboth on the phone and in person.

The Reality of the Role (No Sugarcoating:)

• You will be expected to sell memberships
• You will be measured on conversion rates
• You will receive coaching and feedback
• This is a performance-based role, not an admin position

If that excites you, keep reading. If that makes you uncomfortable, please do not apply.

Compensation:

• Starting pay: $15/hour
• $20 commission per membership sold
• Hourly increases based on performance:
• 18% conversion ? $16/hour
• 25%+ conversion ? $17/hour
• Strong performers earn $45k$50k+
• Free massage every month

This role rewards people who can convertnot people who just "show up."

Schedule:

• 2040 hours per week available
• Full-time and part-time options
• Evenings and weekends required
• Shifts fall within:
• MonFri: 9am9pm
• Sat: 9am7pm
• Sun: 10am6pm

Schedules are predictable and posted in advance.

What You'll Be Doing:

• Handling warm inbound inquiries (no cold calls)
• Explaining services and memberships clearly and confidently
• Guiding guests toward consistent care
• Closing memberships and tracking results
• Answering phones with confidence and energy
• Following sales processes and conversion metrics

Who is a good fit:

• This role is a strong fit if you have experience in:
• Restaurant or hospitality service (servers do very well here)
• Retail or membership sales
• Guest-facing roles where persuasion matters
• You should be comfortable:
• Talking on the phone
• Asking for the sale
• Being coached
• Being accountable to numbers

Who will NOT be a good fit:

• Someone looking for a quiet front desk job
• Someone who dislikes sales or performance metrics
• Someone who wants admin-only responsibilities
• Someone uncomfortable with feedback or coaching

Perks & Benefits:

• Paid training
• Employee discounts
• Complimentary monthly massage
• Opportunity to grow within a broader wellness business ecosystem

Final Note

We are not looking for "everyone." We are looking for someone who wants to perform, grow, and be rewarded for results. If that sounds like you, apply! Compensation: $45,000.00 - $50,000.00 per year

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.