Head of Personal Shopping - North America @mytheresa

Personal Shopping Leader

Lead the Personal Shopping business, with accountability for sales performance, client growth, team productivity, and delivering an exceptional luxury client experience.

Own and execute the regional Personal Shopping strategy, translating business objectives into clear commercial priorities, sales targets, and client development initiatives.

Drive revenue growth and productivity, with each fully ramped Personal Shopper.

Develop and execute strategies to grow and strengthen the VIC client portfolio, increasing engagement and spend from existing clients while cultivating new high-value relationships.

Lead, inspire, and develop a high-performing Personal Shopping team through clear expectations, ongoing coaching, performance management, and talent development.

Analyze sales, client, and productivity data to identify opportunities, address performance gaps, forecast results, and drive sustainable year-on-year growth.

Develop and implement sales strategies, clienteling tools, and best practices that improve productivity, strengthen client relationships, and elevate the overall client experience.

Partner closely with Distribution Center, Events, Marketing, and other key functions to strengthen VIC service levels, improve operational processes, and deliver a seamless end-to-end client journey.

Lead and support strategic client activations, events, and brand partnerships that deepen client relationships and create meaningful commercial opportunities.

Oversee consignment activity and related processes, ensuring strong commercial outcomes and compliance with internal policies and procedures.

Act as a senior ambassador for Personal Shopping, championing the needs of our VIC clients and identifying opportunities to continuously evolve and strengthen the Personal Shopping proposition.

Qualifications

An experienced luxury commercial leader with a proven track record of leading high-performing Personal Shopping, clienteling, or luxury sales teams.

Deeply client-focused, with a strong understanding of VIC and high-value customers and a demonstrated ability to acquire, develop, retain, and grow these relationships.

Commercially driven and results-oriented, with demonstrated success delivering revenue growth and improving sales productivity.

An inspiring people leader who develops talent, creates a high-performance culture, sets clear expectations, and holds teams accountable for results.

Strategic and analytical, with the ability to use sales, client, and performance data to identify opportunities, make informed decisions, and drive action.

Entrepreneurial and solutions-oriented, with the ability to identify new commercial opportunities and translate ideas into measurable results.

Highly organized and operationally strong, with the ability to manage multiple priorities and maintain excellence in execution within a fast-paced environment.

A natural collaborator and influential communicator who builds strong relationships across teams, functions, and levels of the organization.

Passionate about luxury, service, and creating exceptional experiences for our most valued clients.

Benefits

Annual base salary of up to $125,000, plus performance-based bonus

Paid time off

Special leave of absence

Medical and dental insurance

Life insurance

Long-term disability insurance

Medical and family leave coverage

401(k) Plan

Employee Share Purchase Plan

Staff discount of up to 30%

Discounted memberships for selected fitness platforms and gyms

Language and e-learning courses

Social Day

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior levelWorkplace Type: Hybrid