Human Services Coordinator - Access Health/TriCity - Multiple Locations

Human Services Coordinator

The Human Services Coordinator assists the case management team with the delivery of clinical case management services to assigned patient populations and, under the supervision of the Program Director, is responsible for providing supplemental program coordination and sound operational direction for the AccessHealth Tri-County Network program. Services include but are not limited to outreach, monitoring, service planning, financial resource planning, case coordination, advocacy, education, and follow-up directly related to the patient.

Essential Job Functions

• Serves as the point of contact for patients' care coordination throughout hospital departments and community partners.
• Acts as a patient safety advocate by participating in ongoing quality improvement in the department. Incorporates the professional practice model into care delivery.
• Meet regularly with the Community Care Navigation Team to discuss pending status and ongoing conditions of patients and provide guidance to Community Care Navigators as needed with medical and social patient care coordination issues and evaluate effectiveness.
• In collaboration with the Program Manager, provides guidance to teammates in the absence of the Program Director.
• Provide daily casework on assigned set of patients enrolled in the AccessHealth Tri-County Network Program to include completing applications, developing care plans, and other aspects of social service coordination.
• Assist Program Director in developing and maintaining a network of human services and community resources that partner with AHTN to provide supportive services to clients.
• Documents all findings, actions, and plans using the guidelines and standards of Access Health.
• Input data into patients' charts and assist with running data reports when needed.
• Assist case managers with applications to benefits programs and reimbursement sources, including, but not limited to, Medicaid and Medicare, AIDS drug assistance applications, ACA Insurance marketplace plans, prescription assistance programs, charity applications, and other insurance applications.
• Facilitate case coordination, which is non-duplicative and collaborative; be responsible for timely two-way communication between other agencies; and ensure continuous seamless case management.
• Maintain strict confidentiality of all client data and observe all policies concerning the release of information.
• Performs other job duties and responsibilities as required.

Licensing/Certification

• N/A

Education

• Bachelor's in Social Work, Human Services, Sociology, Psychology, Counseling and Health Education or related field (Required)

Work Experience

• 5 Years of experience in case management or counseling, preferably in a public health setting or with high-risk populations
• Program management or coordination experience preferred.
• Experience related to the marginalized population is required
• Related unpaid and internship experience is accepted.

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• Long-distance or air travel as needed- not to exceed 10% travel.
• General office environment.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.
• May be exposed to limited hazardous substances or body fluids.*
• May be required to use physical restraints.
• May be exposed to human blood and other potentially infectious materials.*
• May be exposed to adverse weather conditions: cold, hot, dust, wind, etc.
• May have periods of constant interruptions.
• Required to car travel to off-site locations, occasionally in adverse weather conditions.
• Prolonged periods of working alone.
• * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

• Frequency 0% 1-33% 34-66% 67-100%
• Lifting/ Carrying (0-50 lbs.)
• Lifting/ Carrying (50-100 lbs.)
• Push/ Pull (0-50 lbs.)
• Push/ Pull (50-100 lbs.)
• Stoop, Kneel
• Crawling
• Climbing
• Balance
• Bending
• Sitting
• Walking
• Standing
• Manual dexterity (eye/hand coordination)
• Perform shift work
• Maneuver weight of patients
• Hear alarms/telephone/audio recordings
• Reach above shoulder
• Repetitive arm/hand movements
• Finger Dexterity
• Color Vision
• Acuity far
• Acuity near

Skills

• Ability to master Access Health South Carolina's software programs, including the data tracking software CareScope, conducting daily tasks with proficient skills in a Windows-based environment.
• Ability to build consultative relationships, to work collaboratively and to develop successful partnerships with others. Well-developed level of comfort working with physicians. Proven ability to lead and inspire work teams while being results-oriented. Ability to coordinate care across multiple inpatient and outpatient areas of the hospital and community.
• Ability to master the federal insurance exchange and Benefits Bank.
• Capabilities of Analyzing data or information
• Proficient in Case management

Soft/Interpersonal Skills:

• Attention to detail
• Acceptance of authority
• Critical thinking
• Communication with family members
• Teamwork
• Conflict resolution
• Active listening
• Relationship building

Knowledge of local healthcare options and resources, including mental health.

Demonstrates knowledge of community resources and government assistance programs for the underserved.

Must have good organizational and time management skills

The individual must be an interdisciplinary team player and able to prioritize needs and services of the patient.

Roper St. Francis Healthcare is an equal opportunity employer.

As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.