Implementation General Manager

Implementation General Manager

DHL Supply Chain is looking to hire an Implementation General Manager to lead new start-up operations within our Technology sector. This role will provide strategic and operational leadership throughout the implementation and launch of new business opportunities, ensuring successful execution from initial start-up through transition into a fully operational environment. Candidates must have General Manager-level experience or Senior Operations Manager experience with full P&L ownership. Start-up implementation experience is highly preferred, with proven success launching new operations, establishing processes, stabilizing performance, and supporting customer implementations. Strong customer-facing experience is required, including the ability to build relationships, communicate effectively with customers, manage expectations, and serve as a trusted operational partner throughout implementation and ongoing operations.

Candidates must have experience leading complex operations, developing teams, and building a strong site culture. Tier 1 Warehouse Management System (WMS) experience is required. This position requires a highly adaptable leader who can manage complex implementations, influence cross-functional teams, collaborate directly with customers, and operate effectively in a fast-paced environment. The ability and willingness to travel approximately 80% is a requirement.

Required Qualifications:

• General Manager experience OR Senior Operations Manager experience with full P&L ownership
• Proven full P&L management experience with demonstrated financial accountability
• Required experience building and developing strong site culture and high-performing teams
• Required experience working with Tier 1 WMS solutions (Blue Yonder, Manhattan, or comparable enterprise systems)
• Required experience working directly with customers and managing customer relationships
• Required ability to travel approximately 80%

Preferred Qualifications:

• Experience leading start-up operations and new facility implementations
• Experience supporting large-scale customer implementations
• Strong background in continuous improvement and operational excellence methodologies

This position can be filled in either, Fort Worth TX, Las Vegas NV, Phoenix AZ or Columbus OH. And pending the experience level of the candidate can be filled at the GMI, GMII or GMIII level.