In-House Sales Manager

In-House Sales Manager

The In-House Sales Manager is responsible for leading and developing a team of Sales Consultants to achieve sales goals, deliver exceptional guest experiences, and maintain compliance with company standards. Reporting to senior sales leadership, this role provides hands-on coaching, manages daily sales floor activities, and supports the execution of sales strategies designed to maximize revenue and team performance.

This position is a working sales leadership role that combines team development, operational oversight, and active involvement in the sales process to drive consistent results.

Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long-Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

In-House Sales Manager

Full Time

Location: Summer Bay Orlando by Exploria Resorts

Responsibilities and Duties: Sales Leadership & Performance

• Lead and motivate a team of In-House Sales Consultants to meet and exceed individual and team sales goals
• Provide daily sales floor leadership, including TO support and coaching during presentations and closings
• Monitor tour flow and ensure efficient guest transitions throughout the sales process
• Track individual performance metrics and implement corrective actions when needed
• Support the achievement of monthly sales revenue and volume targets

Coaching, Training & Development

• Train and onboard new Sales Consultants on company sales processes and expectations
• Provide ongoing coaching to improve presentation skills, objection handling, and closing techniques
• Conduct performance discussions and development planning with team members
• Recognize top performers and promote a culture of accountability and continuous improvement
• Assist with recruiting and interviewing sales candidates as needed

Operations & Compliance

• Ensure adherence to company sales procedures, compliance requirements, and brand standards
• Complete required sales reports and communicate performance updates to senior leadership
• Maintain accurate documentation and support audit readiness
• Assist with the execution of sales contests, incentives, and team initiatives
• Identify opportunities to improve team efficiency and sales effectiveness

Guest Experience & Culture

• Deliver a positive and professional guest experience throughout the sales process
• Address guest concerns promptly and professionally
• Foster a results-driven team environment built on integrity, professionalism, and company values
• Lead by example in attendance, preparation, and customer service

Qualifications

• 5+ years of Timeshare Sales experience, including In-House Sales
• 13+ years of Sales Management or Team Leadership experience
• Demonstrated success in meeting or exceeding sales targets
• Strong coaching, mentoring, and leadership abilities
• Solid understanding of sales presentations, closing techniques, and customer engagement strategies
• Ability to analyze performance metrics and drive team improvement
• Active Florida Real Estate License (required)
• Excellent communication, organizational, and problem-solving skills
• Professional demeanor with strong time-management abilities
• Availability to work weekends and holidays as needed
• Ability to stand and/or walk for extended periods