Inside Sales Representative

Inside Sales Representative

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base.

Job duties include processing telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate, assisting outside sales personnel by processing priority transactions, utilizing company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers, prospecting for new accounts within a specified geographical territory, managing a defined customer base and establishing and maintaining customer relationships, learning and evaluating customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysis, processing product quotations/proposals and providing continuous follow up throughout the completion of the customer's purchasing cycle, gathering and reporting to management information regarding the company, competitors, pricing, products, and current and future market trends, participating in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge, pursuing product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources, and performing other job functions within a branch when required including but not limited to counter sales, preparing and filling orders and/or receiving, stocking, staging, and shipping material, and maintaining branch equipment.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications include 2+ years of customer service, sales, or electrical distribution experience, High School or GED - Required, ability to handle basic/intermediate issues and problems, basic/intermediate product and application knowledge essential, ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs, customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills, ability to prioritize and manage multiple tasks and deadlines, excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence, highly self-motivated, familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM), and ability to work overtime as needed.

Physical demands include sitting constantly at least 51%, walking frequently 21% to 50%, using hands to finger, handle, or feel constantly at least 51%, stooping, kneeling, crouching, or crawling occasionally up to 20%, climbing or balancing occasionally up to 20%, talking, hearing, tasting, smelling occasionally up to 20%, up to 10 pounds frequently 21% to 50%, up to 25 pounds frequently 21% to 50%, up to 50 pounds occasionally up to 20%, exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold occasionally up to 20%, handles or works with potentially dangerous equipment occasionally up to 20%, and travels to offsite locations occasionally up to 20%.

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Our benefits include medical, dental, and vision insurance, life insurance, short-term and long-term disability insurance, 401K with employer match, paid vacation and sick time, paid company holidays plus flexible personal days per year, tuition reimbursement, health & wellness programs, flexible spending accounts, HSA accounts, commuter transit benefits, additional optional insurance such as pet insurance, legal assistance, critical illness, home and auto insurance to name a few, employee discount programs, professional training & development programs, and career advancement opportunities we like to promote from within.