Inside Sales Support Specialist

Who we are:

At Vireo Health,werenot just another cannabis companywerea movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it.

We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships,werebuilding more than a businesswerebuilding a community.

As we rapidly expand nationwide,werelooking for talented, driven, and passionate people to join us. Ifyoureready to turn your passion into a career,letsgrow the future together.

What the role is about:

The Inside Sales Support Specialist serves as the primary point of contact for customers, supporting wholesale sales channels. This roleis responsible forhelping driving sales,maintainingstrong client relationships, ensuring order accuracy, and delivering an exceptional customer experience whileremainingcompliant with all state cannabis regulations.

Whatimpactyoullmake:

Customer Service & Relationship Management

Act as the first point of contact for customer inquiries via phone, email, and in-person interactions

Build andmaintainstrong relationships with dispensaries, buyers, and retail customers

Provide product education, including strain profiles, effects, potency, and formats

Resolve customer issues, complaints, and order discrepancies ina timelyand professional manner

Sales & Revenue Generation

Support inbound and outbound sales efforts across retail and wholesale accounts

Maintainand grow existing accounts whileidentifyingnew salesopportunities

Assistin executing promotions, product launches, and pricing strategies

Track customerpurchasingbehavior and recommend upsell/cross-sell opportunities

Order Management & Fulfillment Coordination

Process customer orders accurately through POS, ERP, or wholesale platforms (e.g., METRC, Business Central, Dutchie, etc.)

Coordinate with inventory,logistics, and fulfillment teams to ensuretimelydelivery

Monitor order status and proactively communicate updates to customers

Ensure compliance with all packaging, labeling, and order documentation requirements

Compliance & Product Knowledge

Maintaina strong understanding of state cannabis regulations and company SOPs

Verify customer credentials and ensure all transactions meet regulatory requirements

Stay current on product inventory, specifications, and availability

Ensure all customer interactions align with compliance standards and company policies

Administrative & Reporting

Maintainaccuratecustomer records, order logs, and communication notes

Support reporting on sales performance, customer trends, and account activity

Assistin inventory tracking and reconciliation as needed

Provide feedback to leadership on market trends and customer needs

Whatyouveaccomplished:

13 years of experience in customer service, sales, or cannabis industry preferred

Strong understanding of cannabis products, terminology, and market trends

Experience with POS, CRM, ERP, or seed-to-sale systems (e.g., METRC, MJ Freeway, Dutchie,LeafLink) preferred

Excellent communication, organization, and problem-solving skills

Ability to work in a fast-paced, highly regulated environment

Must meet all state requirements for employment in the cannabis industry

Key Competencies

Customer-first mindset

Attention to detail and compliance awareness

Strong interpersonal and relationship-building skills

Sales-driven with the ability toidentifyopportunities

Adaptability and ability to manage multiple priorities

Work Environment

Combination of office, retail, and/or warehouse settings

Shift is Sunday Thursday

o Sunday: Remote

o Monday Thursday: In office

What we offer:

• Compensation: $57,000-62,000 annually depending on experience
• Medical, dental, vision, and life insurance on the first of the month after you begin employment
• Competitive additional benefits including HSA, FSA, Dependable Care, EAP services, etc.
• 11 Days of accrued PTO in addition to 2 Wellness Days & Volunteer Hours that will increase with tenure
• 401k program with an employer match after six months of employment

Why Choose Vireo?

Lifes too short to work somewhere thatdoesntignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunitywhere science meets creativity, and wellness meets culture.

At Vireo Health,werepioneering the future of cannabis with a teamthatsas dynamic as the industry itself. Here,youllfind a workplacethatscollaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on peoples lives.

Whetheryourecultivating the highest-quality plants, craftingcutting-edgeproducts, or shaping unforgettable customer experiences,youllbe part of something bigger. Ifyourelooking for a careerthatsexciting, meaningful, and full of growth,letsbuild the future of cannabis together.

A Growing Industry:Work at the leading tech company in the cannabis industry and help shape the future

Passionate Culture:Join a team thattruly caresabout the plant, the people, and the purpose behind what we do
Employee Perks:Enjoy competitive pay and benefits, paid time off and employee discounts

Making an Impact:Werecommitted to education, sustainability, and giving back to the communities we serve.

Salary: $57,000-62,000 annually
Competitive benefits offered: (Medical, dental, vision, HSA/FSA Dependent Care, life)

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.www.vireohealth.com

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