IT Operations Manager

IT Operations Manager

Join Trulieve Where Passion Meets Purpose If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction. If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.

Position Summary The IT Operations Manager is responsible for leading enterprise IT operations, support services, asset management, logistics, and technology lifecycle programs across retail, cultivation, manufacturing, corporate locations, and individual end-users. This role provides strategic oversight of end-user support, field services, IT logistics, warehouse operations, asset governance, hardware procurement, deployment programs, and device lifecycle management. The manager ensures operational excellence through effective service delivery, asset accountability, process standardization, vendor management, and continuous improvement. This position serves as a key liaison between IT and business stakeholders while driving technology readiness, inventory accuracy, operational efficiency, and exceptional customer service.

Key Responsibilities

• IT Operations Leadership
• Asset Lifecycle Management
• Budgeting and Cost Optimization
• Stakeholder Collaboration
• Logistics & Warehouse Operations
• Technology Deployment & Refresh Programs
• Vendor & Financial Management
• Service Management & Governance
• Leadership & Team Development

Qualifications Required

• 5+ years of progressive experience in IT operations, asset management, logistics, service management, infrastructure support, or a related discipline.
• 2+ years of people leadership experience.
• Experience managing enterprise asset programs, geographically distributed support operations, and large-scale technology deployments.
• Strong understanding of ITIL principles, service delivery, incident management, and operational support.
• Excellent communication, organizational, analytical, financial, and stakeholder-management skills.

Preferred

• Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or a related field, or equivalent professional experience.
• ITIL certification.
• Experience supporting geographically distributed retail, manufacturing, cultivation, or other operations.
• Experience managing IT warehouse and logistics operations.
• Project management certification such as PMP, CAPM, Agile, or equivalent experience.
• Experience with enterprise asset management, endpoint management, discovery, and CMDB platforms.

Success Measures

• Measure Indicators
• Asset Governance
• Service Delivery
• Deployment Readiness
• Operational Efficiency
• Financial Stewardship
• Team & Partnerships

Work Environment & Physical Requirements

Work is performed typically in office and warehouse with some remote work flexibility. Ability to remain seated or standing for extended periods and use standard computer and communications equipment. Ability to travel between facilities and work around active operational environments. Ability to lift, move, or coordinate the movement of IT equipment in accordance with company safety practices and applicable requirements. May require occasional travel to company sites or vendor locations.

Equal Opportunity Statement The Company is an equal opportunity employer and is committed to providing a workplace free from unlawful discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, consistent with applicable law.