IT Performance and Continuous Improvement Director

Job Title

Organizational Performance Advisor

Job Description

Serves as UITS's lead advisor and practitioner for organizational performance, operational excellence, and strategic execution. Partners with IT leaders to assess current-state capabilities using recognized maturity frameworks and industry benchmarks, define target-state capabilities and desired outcomes, and develop multi-year roadmaps that advance university priorities. Facilitates structured assessments of IT functions, services, and processes; establishes performance measurement frameworks, scorecards, metrics, and KPIs; and analyzes results to identify capability gaps, improvement opportunities, and strategic priorities. Collaborates with academic, administrative, and IT stakeholders to translate strategic objectives into measurable outcomes and ensure progress is consistently monitored, evaluated, and communicated. Leverages methodologies such as Lean Six Sigma, capability maturity modeling, benchmarking, organizational performance management, and continuous improvement to service quality, operational effectiveness, customer experience, and business outcomes. Serves as an internal consultant and trusted advisor to IT leadership, providing analytical support, maturity assessments, strategic planning facilitation, roadmap development, KPI governance, and performance improvement recommendations.

Responsibilities

- Define, implement, and govern organizational scorecards, metrics, and key performance indicators. - Assess organizational capabilities using maturity frameworks, benchmarks, and industry best practices. - Facilitate process improvement initiatives utilizing Lean Six Sigma, and continuous improvement methodologies. - Facilitate current-state and future-state assessments for IT functions, services, and organizational capabilities. - Develop strategic roadmaps that align capability improvements with university and UITS priorities. - Establish performance baselines and monitor progress toward strategic and operational goals. - Identify capability gaps, inefficiencies, risks, and improvement opportunities through quantitative and qualitative analysis. - Produce executive dashboards, maturity reports, performance summaries, and strategic recommendations. - Partner with IT leaders to prioritize improvement initiatives and measure realized benefits and outcomes. - Provide consulting, facilitation, and advisory services to support organizational performance and operational excellence initiatives.

Required Qualifications

Educational Requirements Bachelor's degree from an accredited institution of higher learning in business, information systems, finance, or a related field. Required Experience Seven (7) years of progressively responsible experience, preferably in information technology, business analysis, continuous improvement, operational excellence, organizational performance management, process improvement, or strategic planning supporting complex enterprise environments. Experience leading cross-functional initiatives involving process analysis, capability assessment, KPI development, performance measurement, organizational change, roadmap development, or operational improvement initiatives.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

Other Information

This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1% - 24% of the time. This position does not require security clearance.

Background Check

Standard Enhanced Education Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.