ITIL Service Manager

ITIL Service Manager

NTT DATA Services is currently seeking a ITIL Service Manager to join our team in Plano, Texas (US-TX), United States (US). The ITIL Service Manager oversees facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic. Responsibilities include leading large scale projects, guiding others on cross-functional projects outside of their own department, leading complex service delivery processes and associated projects, managing service delivery processes in a complex service delivery environment, developing resolutions and analysis to complex problems that require the frequent use of creativity, identifying and leading continuous improvement activities in support of client or internal business processes.

Basic Qualifications include 8+ years of experience as a Service Manager, ITIL Certification, CMDB (configuration management database) experience, change management, incident management and major incident management, an undergraduate degree or equivalent combination of education and work experience, excellent understanding of ITIL processes and principals, excellent written and verbal skills, excellent ability to create and document process, and ability to physically perform general office requirements.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $79,275 - $132,125. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.