Job Customer Assistance Representative Sr. - Enterprise LAX Airport

Customer Assistance Representative Sr (CAR Sr)

Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our airport location.

Opening available at: LAX Consolidated Rent-A-Car Facility at 5251 W 98th St. Los Angeles, CA

This is a full time position with a starting rate of pay $22.50/hour based on a 40 hours/week.

Apart from religious observances, must have open availability and be able to work full time (40 hours/week) days, nights, graveyard shift, weekends & holidays required.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

Qualifications:

• Must be at least 18 years old
• This position requires a valid Driver's License
• Must have a high school diploma or GED equivalent
• Must have at least 1 year prior sales experience (retail, customer facing preferred)
• Apart from religious observances, must have open availability and be able to work full time (40 hours/week) days, nights, graveyard shift, weekends & holidays required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.