LN Venues, Director of Premium Sales and Service

Director Of Premium Sales & Service

The Director of Premium Sales & Service is responsible for the long-term retention and growth of our full season, membership, group, and hospitality package members as well as other revenue-generating programs as added to the product portfolio. This will include the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals. This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region.

This role will do the following:

• Establish, nurture and maximize positive relationships with existing members and annually renew their full season memberships via all touch points- calls, emails, seat visits and events
• Design, present and execute annual proposals to existing premium clients and referrals
• Generate referrals, prospect, and upsell current accounts to develop new business sales opportunities
• Meet and exceed specific levels of activity, appointments and revenue goals while exceeding the member expectation
• Serve as the venue sales ambassador in the community while partnering with local organizations
• Work in partnership with the Director of Regional Business Development as well as Sales Coordinator to cover specific shows to network with current and prospective guests
• Enter all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes
• Report directly to the Regional Director

This person will bring the following:

• Bachelor's degree in sports/entertainment management, business or related field is required
• Five to ten years direct business to business sales experience, preferably in premium seat sales, sponsorship, media or sports marketing
• A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization
• Demonstrated experience in managing sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under a high level of pressure
• Self-starter and entrepreneurial spirit with hands-on approach towards retention of existing memberships
• Highly motivated, naturally assertive, with a positive attitude
• Excellent organizational and time-management skills
• Prior experience with Archtics and KORE/Salesforce.com is a plus

Benefits & Perks

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

Wealth: 401(k) program with company match, stock reimbursement program

Family: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

Others: Volunteer time off, crowdfunding match

Equal Employment Opportunity

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.