Manager

Assistant Store Manager

Help to maintain the restaurant's efficient operation, as well as maintain high production, productivity, quality, and customer-service standards while supporting the store manager and leading when the store manager is not working.

Duties:

• Lead by example - manage workforce to ensure compliance with company policies
• Assist to coordinate daily Front of the House and Back of the House operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to resolve customer complaints
• Regularly review product quality and fix issues
• Ensure all restaurant equipment is kept in good working order
• Ensure compliance with sanitation and safety regulations and cleanliness
• Manage restaurant's good image and suggest ways to improve
• Maintain a clean and organized office
• Help to manage and train restaurant employees
• Help organize and sell special caf events
• Other similar duties as needed

Skills/Qualifications:

• Proven work experience as a Shift Lead, Shift Supervisor or similar role
• Proven customer service experience as a lead
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and employees
• Strong leadership, motivational and people skills
• Strong communication, organizational, and problem solving skills
• Time management and the ability to delegate, be a strong leader who sets a positive example for the team
• Required Certifications: ServeSafe: food safety