Manager Digital Operations

Manager Digital Operations

We are seeking a seasoned Digital Operations Manager to join the Marketing Effectiveness Team as we build and deliver innovative business capabilities to provide an unprecedented, customer-centric experience while driving a competitive advantage for our brands.

As part of the Marketing Effectiveness Team, this candidate will report to the Director of Digital Strategy & Operations, partner with internal Digital Strategists, and lead agency partners to coordinate the execution of digital projects from conception through development and delivery.

As a team player, s/he will oversee all factors that affect a digital project's success, ensure delivery within time, cost and quality parameters. S/he will have regular contact with key internal and external stakeholders throughout various stages of projects. Candidates should have a solid understanding of the digital landscape as well as a strong level of technical knowledge relating to websites and digital solutions. Basic familiarity with SEM, social, XHTML, HTML5, CSS, mobile development, and scripting needed.

The ideal candidate is comfortable working within a large organization and has a strong interest in improving the customer experience by helping businesses utilize digital platforms to engage their target audiences in a highly relevant way. S/he will have sound digital knowledge including digital marketing campaign production. S/he will have had previous exposure to software applications such as Sitecore, Adobe Web Suite and Photoshop; and, be able to utilize reporting facilities such as Google Analytics.

Role Responsibilities:

• Employ a range of influencing techniques to engage a cross-functional team towards the successful execution of digital projects
• Partner with internal Digital Strategists and external Agency Partners to oversee the implementation of the company's digital marketing programs and tactics
• Ensure sharing and collaboration across the portfolio of projects, including identification of best practices (in measurement, execution, etc.) and asset sharing (e.g., content)
• Lead cross-functional team in the build and management of project roadmaps and ensure all partners and deliverables are on schedule
• Apply a good level of technical knowledge relating to websites and digital solutions
• Collaborate with agencies and internal teams to ensure delivery of accurate specifications for projects
• Ensure all digital stakeholders have the necessary information to perform their work diligently
• Proactively identify optimization opportunities leveraging all available analytics
• Oversee A/B and multivariable tests
• Manage content through a review committee process
• Manage and raise all work orders

Qualifications:

• Bachelor's Degree (Marketing, Web or Communications preferred)
• Minimum 8+ years of relevant experience
• Demonstrated understanding of the digital landscape
• Diverse skill set including critical, analytical & problem solving, change resilience, superior time management, relationship management, negotiation and influencing, teamwork and leadership
• Ability to prioritize, plan, and lead teams to achieve business objectives
• Attention to detail, organization, and follow through
• Exceptional time management skills, with the ability to multi-task and keep numerous projects on track
• Demonstrated expertise in digital marketing, including development tools
• Creative, collaborative and solutions oriented
• Thoughtful in verbal and written communication skills
• Pharmaceutical experience preferred
• Comfortable navigating large business structures

Additional Information:

All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

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