Manager of Inside Sales

Inside Sales Manager

We are looking for an experienced Inside Sales Manager to lead and develop a high-performing team of Inside Sales Representatives, focused on delivering profitable sales growth, exceptional customer engagement and strong business results. The Inside Sales Manager will set clear expectations, coach and develop sales talent, drive accountability and execute strategies that support revenue and customer objectives. This role will leverage sales analytics and customer insights to identify growth opportunities, improve sales effectiveness, and partner cross-functionally to execute strategic initiatives and achieve organizational goals.

Duties and Responsibilities

Manage and motivate the Inside Sales Representatives Team

Set and track sales targets for your team

Suggest and implement improvements in the sales administration process

Coordinate department projects to meet deadlines

Report on sales metrics and suggest improvements

Prepare monthly, quarterly and annual sales forecasts

Use customer feedback to generate ideas about new features or products

Research and discover methods to increase customer engagement

Ensure sales, finance and legal policies and procedures are met

Build an open-communication environment for your team

Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales

Other duties as assigned.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Qualifications

Required Qualifications:

Proven work experience leading a team of Inside Sales Representatives

Hands on experience with CRM software, MS Excel, and business intelligence tools.

In-depth understanding of the sales administration process

Excellent interpersonal and communication skills

Strong analytical and organizational skills

Numerical abilities and problem-solving attitude

Ability to work with a remote team

Some travel required.

Preferred Qualifications:

BSc degree in Sales, Business Administration or relevant field preferred

Experience using various call center software is a plus

English/Spanish bilingual a plus.

HVAC experience a plus

Salesforce experience a plus

Education/Experience: BSc degree in Sales, Business Administration or relevant field. 3-5 years

Work Environment: Ability to Travel as required.

Physical Demands Demand Frequency

Sedentary Lifting 0-10 pounds Occasional

Light Lifting 10-20 pounds Occasional

Moderate Lifting 20 to 50 pounds Never

Heavy Lifting 50 to 100 pounds Never

Pulling/Pushing, Carrying Never

Reaching or working above shoulder Never

Walking Frequent

Standing Frequent

Sitting Frequent

Stooping Never

Kneeling Never

Repeated Bending Never

Climbing Never

Desk Work/Computer use/Telephone use Constant

Operating a motor vehicle Frequent

Operating a commercial vehicle Never

Operating warehouse equipment, forklift, baseloid lift etc Never

Other Talk, Drive, visit customers etc. Frequent

EEO Statement: Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Job Acknowledgment: Since the duties, responsibilities, qualifications and competencies described here are necessarily subject to change, I acknowledge that revisions to the job description may occur. All such changes will be communicated, and I understand that revised information may supersede, modify, or eliminate existing statements in the job description document. I have received the job description, and I understand that it is my responsibility to read, understand, and be able to perform the work described herein and revisions made to it.