Medical Assistant, Expert - Neurosurgery and Neurointervention
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Responsibilities:
- Collaborates with care team members to reach population health management goals of improving patient access to care, reducing number of emergency visits, and decreasing readmissions.
- Telephonic outreach to patients discharged from the hospital or emergency room to schedule follow up appointments and review medications and treatment plans.
- Make referrals to members of the extended care team and/or notify provider of post discharge needs or discrepancies in plans of care.
- Participate in population health outreach to patients and assist with gap closure
- Provide health education to patients to help improve or maintain a healthy lifestyle
- Actively promotes patient engagement through wellness guidance and self-management support and promotes patient engagement through wellness guidance and self-management support and promotes patient health literacy through learned motivational interviewing and communication techniques
- Must be responsible and demonstrate proficiency in all practice category specific tasks
- Guides workflow and/or assigns tasks to other clinical staff.
- Assist management staff with supervisory activities.
- Participates with creation and implementation of departmental goals, processes and procedures.
- Mentors, orients and provides ongoing training to current and new staff members.
- Serve as the department super user for Epic Care.
- Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments
- Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety
- Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.
- Obtain lab/x-ray reports, hospital notes, referral information, etc.
- Complete forms/requisitions as needed.
- Schedule appointments.
- Verify insurance coverage and patient demographics.
- Prepare and managing charts to ensure information completed and filed appropriately.
- Other front office responsibilities, as required.
- Prepare patient rooms, set up instruments and equipment according to department protocol.
- Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
- Clean according to scheduled maintenance program and keeping appropriate records.
- Manage inventory of supplies, restocking exam/procedure rooms.
- Check schedules and organizing patient flow.
- Accompany patients to exam/procedure room.
- Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
- Collect patient information/history; taking vitals, performing screenings per provider guidelines.
- Relay instructions to patients/families.
- Answering calls and providing pertinent information including patient education as directed.
- Perform phlebotomy, EKG's, and level one labs.
- Perform clinic procedures according to policy and procedure.
- Assist physicians with procedures.
- Document patient information into the medical record.
- Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health).
- Maintain strict confidentiality related to medical records and other data.
- Comply with all UPMC Health System policies and procedures.
- Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
- *Performs in accordance with system-wide competencies/behaviors.
*Performs other duties as assigned.
- High school diploma or equivalent is required.
- Successful completion of Medical Assistant program, or equivalent hospital program
- or Successful completion and maintenance of certification examination and 1 year of patient care experience
- or Two years of direct patient care experience required.
- Successfully complete the UPMC preceptor training and serve as a preceptor and mentor to newly hired team members.
- Must be responsible and demonstrate proficiency in all practice category specific tasks.
Licensure, Certifications, and Clearances:
- In lieu of the MAS, relevant bachelor's degree accepted.
- Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran