Operational Key Account Manager

Operational Key Account Manager

Location: Torrance, CA

Division: Air & Sea US

Job Posting Title: Operational Key Account Manager - 125766

Time Type: Full Time

Summary: As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

Duties and Responsibilities

• Manage and grow key accounts in the transportation and logistics industry
• Build and maintain strong relationships with clients
• Collaborate with internal teams to ensure client satisfaction and meet operational goals
• Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
• Develop and implement account strategies and plans
• Analyze account performance and identify opportunities for improvement
• Prepare and present reports to clients and internal teams

Educational Background / Work Experience

Bachelor's degree in business, logistics, supply chain management, or a related field

5+ years of experience in key account management in the transportation and logistics industry

Experience with supply chain management, transportation, warehousing, and distribution

Skills & Competencies

Strong communication and interpersonal skills

Excellent problem-solving and decision-making skills

Ability to work independently and as part of a team

Strong organizational and time management skills

Knowledge of transportation and logistics industry trends and best practices

Proficient in Microsoft Office Suite and other relevant software

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any): May oversee the work of other account managers or support staff

Preferred Qualifications

Master's degree in business, logistics, supply chain management, or a related field

Experience with international logistics and customs regulations

Experience with sales and business development

Language skills: Fluent in English (written and spoken)

Computer Literacy: Proficient in Microsoft Office Suite and other relevant software

Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

Compensation

For this position, the expected base pay range is $90,620.00 - $113,275.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

Benefits

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected].