Operations Manager

Office Manager

Salary: $72,600 $75,000 per year

Job Type: Full-Time

Position Summary: We are seeking an experienced Office Manager to oversee office operations, field personnel, and administrative functions for a fast-paced service and installation organization. This role is responsible for creating structure, improving operational efficiency, managing team performance, and ensuring consistent execution across departments. The ideal candidate is a strong operational leader who thinks strategically, builds effective systems, holds teams accountable, and is comfortable making decisions in a high-expectation environment.

Key Responsibilities:

• Oversee overall office operations and performance.
• Manage field technicians, installers, office support staff, and warehouse personnel.
• Develop, implement, and improve operational systems and workflows.
• Ensure proper and consistent use of CRM and operational software across departments.
• Coordinate activities between sales, operations, and warehouse teams.
• Address high-level customer concerns and escalations.
• Oversee payroll processes and incentive structures.
• Monitor performance metrics, job flow, and operational results.
• Identify inefficiencies and implement solutions to improve productivity and profitability.
• Lead weekly leadership and operations meetings.
• Partner with operations leadership to ensure effective day-to-day execution.
• Maintain organized, consistent, and accountable business processes.
• Support long-term organizational growth through improved systems and structure.

Qualifications:

• Previous experience in office, operations, or management leadership.
• Proven ability to manage teams and hold employees accountable.
• Strong operational and problem-solving mindset.
• Ability to take ownership, make decisions, and drive results.
• Excellent organizational and communication skills.
• Experience in home services, construction, installation, or a related industry preferred.
• Experience with ServiceTitan or similar CRM/field-service management software preferred.
• Comfortable working in a fast-paced, results-oriented environment.

Key Attributes: The successful candidate will be:

• Accountable Takes ownership and follows through.
• Organized Creates structure and maintains efficient processes.
• Decisive Makes sound decisions and addresses issues quickly.
• Process-Oriented Focuses on systems, workflows, and continuous improvement.
• People-Focused Effectively leads, communicates with, and develops team members.
• Results-Driven Focuses on efficiency, profitability, and customer satisfaction.