Operations Manager (Primary Care)

Primary Care Operations Manager

Vitae Health Systems is seeking a highly experienced and dynamic Primary Care Operations Manager to manage the delivery of medical care across our skilled nursing facility partners. The ideal candidate, whether clinical or non-clinical, will have extensive long-term care experience and a proven track record in providing multi-site, multi-state healthcare operations. This role is crucial in maintaining the highest standards of patient care and operational efficiency throughout our network. The manager will focus on delivering exceptional clinical care, differentiating the company from competitors, driving growth (in terms of facilities, providers, visits, and geographic reach), and ensuring overall efficiency.

Oversee daily operations of primary care services across multiple skilled nursing facility partners, ensuring efficient, high-quality, and patient-centered care

Collaborate with providers, facility staff, and administrative teams to deliver cohesive and compliant service delivery

Conduct regular site visits and maintain strong relationships with facility administrators, clinical staff, and key stakeholders

Lead recruitment and onboarding efforts for your region, including interviewing, coordinating facility introductions, and ensuring readiness for new provider starts

Conduct structured performance reviews with providers and maintain consistent documentation and communication around expectations and improvement areas

Monitor clinical productivity and documentation compliance; partner with HR and clinical leadership to address performance or clinical concerns

Participate in monthly divisional reviews, presenting operational insights and clinician performance metrics to senior leadership

Drive strategic growth by identifying opportunities to expand services, optimize resources, and enhance operational efficiencies

Foster a culture of accountability, staff engagement, and continuous improvement across your region

Ensure timely and effective communication and follow-up with providers and facilities, maintaining a standard of response within one business day

- Multi-state experience highly preferred.

- Master's degree in Healthcare Administration, Business Administration, or a related field.

- Clinical background (e.g., RN, NP) with experience in primary care or geriatric care preferred but not required.

- Demonstrated ability to lead and inspire large, diverse teams.