Operations/Station Manager

Operations Manager

Run A Tighter Operation. Deliver Better Results.

Fox Rent A Car is seeking a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person anticipates challenges, leads with confidence, and makes smart, real-time decisions that protect both customer satisfaction and profitability. As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure, lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels.

Your Primary Focus Is To:

Operational Leadership

• Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service
• Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles
• Forecast staffing and fleet needs using historical data and market trends
• Monitor workflows and eliminate operational bottlenecks
• Anticipate unexpected demand and implement plans to maintain smooth performance
• Identify and resolve slowdowns across departments

Team Leadership & Development

• Lead, coach, and develop a sales-driven team to meet revenue and performance goals
• Monitor productivity and follow up consistently on team performance
• Participate in recruiting, interviewing, and hiring team members
• Develop and enhance cross-training programs to strengthen team flexibility
• Foster a culture of accountability, collaboration, and continuous improvement

Performance & Reporting

• Monitor KPIs and adjust operational strategies to drive results
• Generate and present detailed performance reports using advanced Excel
• Make real-time decisions that balance customer satisfaction with company profitability

Process Improvement

• Use operational data to improve workflows and staffing strategies
• Simplify processes to increase efficiency and reduce delays
• Encourage team members to contribute ideas that improve overall performance

Education and Experience :

• High school diploma or GED required, college degree preferred
• Experience with real-time monitoring tools and operational systems
• Proven ability to lead and coach a performance-driven sales team

What You Bring:

• Strong analytical, problem-solving, and organizational skills
• Advanced proficiency in Microsoft Excel for data analysis and reporting
• Strong communication and leadership skills

We Offer:

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
• Company-paid Life Insurance
• Company-paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

This role is exempt and pays $80,000 annually