Ops Associate, SGC

Operations Associate / Processor

We're looking for an Operations Associate / Processor to join our SGC team and handle receiving, encapsulation, research & ID, quality control, imaging, and shipping responsibilities across the operation. This is an exciting opportunity to be one of our first employees in a brand new office space and join a team that is growing quickly. You'll report to the Operations Supervisor and work from our Boca Raton, FL office Monday through Friday for a shift from (7:30 am - 4:00 pm).

What You'll Do:

• Open, separate, and itemize department's mail by service type.
• Match, count, and check items.
• Verify service type with payment and verify its eligibility.
• Enter item information into the database and print stickers containing order details.
• Work with the Customer Service and Problem Orders departments to resolve problems.
• Work with the Sales department for orders that have special deals and/or pricing.
• Work with other cross-functional teams on special projects and/or deals.
• Research cards utilizing checklists from manufacturers and enter the information into our database
• Encapsulate and seal cards.
• Learning various insert sizes and card holders.
• Crack-out and re-seal cards according to changes.
• Inspect assembled parts and product for defects and deviations.
• Verify information such as submission form details, product quantity, identification stickers, and labels.
• Verify order correctness and completeness.
• Take high resolution photos of each card in an order as they are completed, utilizing a mounted camera and computer program.
• Package orders in mailing box containers, seal with tape and attach outside labels.
• Process shipping for specified return carrier and close order.
• Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages.

Who You Are:

• You have the ability to work in a team environment.
• You can prioritize all tasks and work in a fast-paced work environment.
• You are a team player who is willing and able to work well with others.
• You are professional in your behavior, interact respectfully with coworkers, and work well under pressure in fast-paced environments.
• You produce high quality, accurate work and demonstrate thoroughness in your work.
• You are dependable and able to follow instructions and respond to directions from your supervisor(s).
• You have experience working with computers e.g. Gmail, Google Docs, and Google Sheets.
• You have great communication skills.
• You can make independent and knowledgeable decisions relating to the assigned task(s).
• You have good hand-eye coordination and are comfortable with physical labor.
• Previous experience in a warehouse or manufacturing environment is a plus.

Physical Requirements:

• Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.
• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying: Ability to lift, carry, and move materials up 50 lbs.
• Receiving and Inspecting Submissions: Ability to receive, and in some departments inspect, submissions. Ability to use a sharp blade and retrieve submissions from packaging.
• Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Rate: The reasonable estimated hourly rate for this position is $16.50-$18. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities