Paratransit Dispatcher

Paratransit Dispatcher

An eligibility list will be created from this recruitment to be used in filling future vacancies. Responsible for the direct day-to-day communications and interactions with Paratransit Operators and clients. Coordinates and directs the movement of vehicles for Paratransit services. Tracks and reports sign-in and sign-out times, assures routes are timely, and communicates Paratransit service issues to management as appropriate. Work requires incumbent(s) to exercise good judgement, make decisions within the limits of established policies, procedures and guidelines and provide excellent customer service.

Examples of duties include:

• Taking Paratransit client calls and communicating issues with Paratransit Operators and management or Dispatch.
• Monitoring radio, telephones, and on-road provision of service to ensure quality.
• Monitoring and completing Paratransit Operator sign-in and sign-out daily.
• Monitoring service to ensure it meets the parameters set forth in the Americans with Disabilities Act.
• May dispatch Paratransit Operators to ensure adequate disbursement of trips between all assigned routes.
• Monitoring daily system performance.
• Analyzing and adjusting computer dispatch schedules for conditions affecting passenger service.
• Maintaining two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary.
• Providing appropriate troubleshooting information to field personnel so that service to the public is maintained with a minimum of delay and inconvenience.
• Participating in analysis and review of Paratransit operating performance.
• Noting closed and/or late starting of routes and communicating same to management and/or Superintendent as appropriate.
• Performing other related duties as assigned.

Minimum qualifications include:

Education and experience: High School Diploma or equivalent. Two (2) years of customer service experience required. One (1) year previous Paratransit Dispatcher experience preferred.

Filing instructions/supplemental information:

Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application is required for this position. Applications, job announcements, and copies of the complete job description are available through our website. A completed employment application must be submitted online no later than Tuesday, June 30, 2026, at 11:59 p.m. SacRT will not process incomplete applications. Resumes are not accepted in lieu of an application but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at (916) 556-0298.

Representation: Amalgamated Transit Union ATU (SacRT Go) Health & Welfare Health Benefits Eligibility: 1st of the month following 30 days of employment. Medical Benefits: Choose from 7 HMO or 2 PPO CalPERS plans for you and your dependent(s). SacRT pays up to 90% of the monthly premium for most plans. Cash for Medical Program: $292.22 per pay period / $584.44 per month Dental: HMO or PPO plan monthly premium at no cost to employee/dependent(s). Vision: Employer paid monthly premium for employee/dependent(s) with an option to buy additional coverage. Life Employer Paid: $50,000 Leave Provisions Vacation: After 5 months of service - 2 weeks After 5 years of service - 3 weeks After 10 years of service - 4 weeks After 15 years of service - 5 weeks After 30 years of service - 6 weeks Sick Leave: 8 hours per month for full-time employees and 4 hours for part-time per month for employees who have completed their probationary period. Holiday: 8 paid holidays; 1 birthday holiday and 3 floating holidays Retirement 457(b): Voluntary participation. No SacRT contribution. (Eligible to enroll anytime) SacRT Retirement Plan: 5% SacRT contribution to 401(a) plan. Other Healthcare (FSA): Annual maximum contribution of $3,400 Dependent Care (FSA): Annual maximum contribution of $7,500 ($3,750 if married, filing a separate tax return) Tuition Reimbursement: $1,750 per year, per employee, after 1st year of employment subject to funding availability. Transit Pass: No cost to employee and eligible dependent(s) 2026 Rates Effective: 1/1/2026 - 12/31/2026