PAS Operations Lead, 40 Hours, Day Shift

Patient Access Services Leader

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for leading the daily operations of patient access services, including patient registration, scheduling, insurance verification, pre-certification, and financial counseling. This role focuses on ensuring efficient and accurate patient flow, optimizing revenue cycle processes, and delivering a high level of customer service.

Essential Functions

• Lead daily operations of the PAS team, including patient registration, scheduling, insurance verification, and pre-certification processes.
• Ensure timely and accurate collection of patient demographic, insurance, and financial information to support efficient patient access and revenue cycle processes.
• Oversee huddles, provide daily assignments and direction to staff, and assist with day-to-day questions from staff.
• Monitor and optimize workflows to ensure effective patient flow, minimize wait times, and enhance the overall patient experience.
• Collaborate with clinical departments, financial services, and revenue cycle teams to ensure seamless coordination of patient access processes.
• Serve as a liaison between PAS, clinical staff, and administration to address issues, resolve conflicts, and implement improvements.
• Ensure that PAS staff provide exceptional customer service and effectively address patient inquiries, concerns, and complaints.
• Work with the patient advocacy team to resolve complex patient issues and ensure a positive patient experience.

Qualifications

Education: High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred.

Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Experience in patient access services, healthcare operations, or revenue cycle management 2-3 years required and Experience in a leadership or mentorship role 1-2 years preferred.

Knowledge, Skills and Abilities:

• Proven leadership experience, including managing teams and driving performance improvement.
• Strong knowledge of patient access processes, revenue cycle management, insurance verification, and regulatory compliance.
• Experience with electronic health record (EHR) systems, patient scheduling, and registration software.
• Excellent communication, leadership, problem-solving, and organizational skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type: Hybrid

Work Location: 81 Highland Avenue

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

EEO Statement: North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.