Pharmacist (VISN Program Manager)

Job Title

Major duties include, but are not limited to:

Program Management:

• Serves as the VISN lead and SME for all pharmacy-related components of the Federal EHR, including maintenance, sustainment, workflow evaluation, and issue resolution.
• Defines VISN-level goals, timelines, priorities, and requirements for pharmacy EHR modernization efforts.
• Identifies risks, barriers, and patient safety issues; develops and coordinates mitigation plans with facility, VISN, and national stakeholders.
• Works collaboratively with EHR vendor representatives, national program offices, and VISN facility informatics teams to monitor issues, track progress, and validate technical resolutions.
• Investigates, triages, manages, and tracks pharmacy domain tickets, including medication ordering, medication safety, controlled substance workflows, automation interfaces, and formulary-related issues.
• Ensures consistent communication of system changes, issue status, and implementation plans to VISN pharmacy leadership and facility points of contact.
• Provides VISN-level consultation to Integrated Clinical Communities (ICCs), facility pharmacy leadership, and interdisciplinary teams on pharmacy informatics and EHR modernization concerns.
• Supports formulary management efforts by collaborating with national and VISN stakeholders to optimize EHR tools, ensure compliance, and promote safe and cost-effective medication use.

Clinical Informatics / Data & Analytics:

• Leads VISN-wide efforts to standardize pharmacy informatics workflows and procedures within the Federal EHR, aligning with national guidance and VISN priorities.
• Designs and evaluates EHR tools, configuration changes, order sentences, and workflows that support patient safety, clinical efficiency, and pharmacoeconomic outcomes.
• Utilizes data analysis techniques to evaluate workload, issue trends, ticket metrics, performance measures, and system functionality.
• Coordinates with VISN data analysts to support reporting needs, monitor quality indicators, and develop strategies for improvement based on data-driven insights.
• Serves as expert resource for VISN pharmacy informatics education, training, and development, mentoring facility-based informatics pharmacists and technicians.

Quality Assurance / Process Improvement:

• Develops, tracks, and evaluates performance monitors for pharmacy EHR program areas.
• Leads VISN-wide pharmacy EHR process improvement initiatives.
• Assesses productivity, effectiveness, and efficiency of VISN pharmacy EHR operations.
• Ensures compliance with national policy, VISN directives, accreditation standards, and regulatory guidance.

Administrative Oversight and Leadership:

• Provides administrative oversight for assigned VISN pharmacy EHR staff.
• Plans, assigns, and oversees the work of subordinate staff.
• Coordinates workload distribution and resource needs.
• Represents Legacy VISN 23 pharmacy service on committees and project teams.
• Ensures VISN-wide staff orientation and training.

Education and Training:

• Works with change management teams, training groups, and solution experts to develop educational materials related to the Federal EHR.
• Develops supplemental training documents and programs.
• Maintains expert knowledge of pharmacy informatics systems and therapeutics.

Work Schedule: 08:00 to 16:30; Monday through Friday

Telework: Telework, if approved, will be on an Ad-Hoc basis only.

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized