Pickup Operations Specialist/Supervisor

Job Title

Coordinate daily pickup schedules and support dispatch operations

Monitor pickup SLA performance and follow up on delayed or failed pickups

Communicate with drivers and customers regarding pickup status and operational updates

Support pickup operations for large-volume and key account customers

Investigate and resolve pickup-related operational exceptions

Assist with pickup route optimization and operational efficiency improvements

Track and maintain pickup operational records and KPI reports

Support pickup cost tracking and operational data analysis

Coordinate with warehouse and transportation teams to ensure smooth operational execution

Assist with peak season operational support and capacity coordination