Pre-Sales Lead TECHM-JOB-24881

Supply Chain Project Manager

Role:

Supply Chain Project Manager

Client: Cisco

Relationships:

• Manages relationships with Sales Field team members
• Engages with vendor Customer Service team members
• Engages with vendor and Cisco Supply Chain and Systems teams
• Develops strong overview of Demonstration Loans Program and drives Process, Tool and business flow improvements
• Develops and delivers Demonstration Loans Program communications to Sales for the Americas region
• Ensures high field satisfaction with program through survey follow up and proactive training
• Aligns processes with colleagues in other regions
• Identifies Sales Process, Tools and Training opportunities
• Engages and represents Sales with cross-functional teams
• Monitors regional reports to understand Demonstration Loan performance and trends
• Leads additional global projects / initiatives relating to field engagement which require cross functional partnerships
• Supports high-level escalations, performing root cause analysis and driving process improvement discussions to ensure ongoing field satisfaction

Responsibilities:

• Develops and delivers Demonstration Loans Program communications to Sales for the Americas region
• Ensures high field satisfaction with program through survey follow up and proactive training
• Develops strong overview of Demonstration Loans Program and drives Process, Tool and business flow improvements
• Aligns processes with colleagues in other regions
• Identifies Sales Process, Tools and Training opportunities
• Engages and represents Sales with cross-functional teams
• Monitors regional reports to understand Demonstration Loan performance and trends
• Leads additional global projects / initiatives relating to field engagement which require cross functional partnerships
• Supports high-level escalations, performing root cause analysis and driving process improvement discussions to ensure ongoing field satisfaction

Technical Skills:

• Excellent English written and spoken (essential)
• Strong verbal and written communication skills (essential)
• Excel to intermediate level e.g. trending analysis, reports etc (essential)
• Developing and redesigning business processes and presentation skills (essential)
• Typically requires 5+ years customer service experience, including 2+ years of project management or team lead experience

Soft Skills:

• Above average interpersonal and relationship skills
• High levels of customer orientation and service excellence
• Efficient collaborative skills with internal / external customers and cross functional teams
• Ability to prioritize and capacity to work under pressure and tight deadlines
• Excellence in problem solving and decision making
• A "can do" and positive attitude, proactive engagement and solutions seeking
• Teamwork, ability to share, trust and gain credibility across the board
• High levels of Accountability and Ownership
• Open to change and work under a constant business change environment
• Goals and objectives orientation