Pre-Sales Solutions Consultant, Mirakl Connect

Pre-Sales Solutions Consultant, Mirakl Connect

As a Solutions Consultant on the Mirakl Connect team, you will play a hybrid role spanning pre-sales consulting and post-sales onboarding. You will partner closely with Account Executives to understand customer needs and demonstrate how Mirakl Connect can help businesses accelerate marketplace growth. During pre-sales you will lead discovery conversations, deliver tailored product demonstrations, address technical and functional questions, and help prospects understand the value of Catalog Transformer and the broader Mirakl Connect ecosystem. Once a customer signs, you will support a seamless transition into onboarding, ensuring that the solution sold can be implemented and used successfully, quickly delivering value. As a trusted advisor, you will engage with senior customer stakeholders, uncover business challenges, connect customer priorities to Mirakl capabilities, and identify opportunities for expansion. You will also contribute to the continuous improvement of our sales and onboarding motions by refining messaging, developing reusable assets, capturing market feedback, and leveraging AI and automation to scale a best-in-class customer experience.

This is a permanent position based in our Boston office, with 4 days on-site per week.

Partner with Account Executives throughout the sales cycle to qualify opportunities, understand customer needs, and define the appropriate solution approach.

Lead discovery sessions with prospects and customers to uncover business objectives, current processes, pain points, technical requirements, and success criteria.

Deliver compelling, tailored product demonstrations and presentations that connect Catalog Transformer and Mirakl Connect capabilities to customer business outcomes.

Collaborate with Sales on proposals, responses to RFPs and RFIs, proof-of-concept planning, security and technical questionnaires, and other strategic deal activities.

Work closely with Product, Engineering, Support, Partnerships, and Marketplace Operators to validate solution feasibility and ensure a smooth customer experience.

Support the transition from closed-won to onboarding, ensuring that customer goals, requirements, solution decisions, and success criteria are clearly documented and communicated.

Own or support the onboarding experience for Catalog Transformer customers, from kickoff through successful launch and early adoption.

Create and maintain sales and onboarding assets, including discovery guides, demo flows, solution templates, playbooks, case studies, and customer-facing documentation.

Capture customer and prospect feedback to influence product priorities, positioning, competitive insights, and go-to-market strategy.

Leverage AI and automation tools, such as Salesforce, Dust, Claude, and Make, to improve sales effectiveness, documentation quality, solution consistency, and operational efficiency.

Contribute to continuous improvement of the Solutions Consulting and onboarding motions by sharing best practices, analyzing performance, and reducing friction across the customer journey.

3+ years of experience in Solutions Consulting, Sales Engineering, Pre-Sales, Implementation, Professional Services, Customer Success, or a similar customer-facing SaaS role.

Strong presentation and product demonstration skills, with the ability to tailor a message to different audiences and levels of seniority.

Experience partnering closely with Account Executives and contributing to opportunity strategy, qualification, proposals, or RFP responses.

Ability to manage multiple opportunities and customer engagements while maintaining a high level of organization and follow-through.

Strong problem-solving skills and the ability to collaborate effectively across Sales, Product, Engineering, Support, and Partnerships.

Experience working with Shopify, APIs, integrations, data flows, or other technical concepts relevant to SaaS implementations.

Experience in marketplaces, ecommerce, retail, catalog management, product data, or digital transformation is a plus.

Experience leveraging AI tools to improve productivity, sales effectiveness, or customer outcomes is a plus.

Discovery, demo, and proposal effectiveness

Successful handoff from Sales to Onboarding

Time-to-Launch

Customer Adoption and Activation

Time-to-First Value

Customer Satisfaction (CSAT)

Quality and reuse of sales and onboarding assets

Process improvement and operational efficiency