Production Associate

Key Responsibilities / Essential FunctionsOperationsAbility to produce quick and accurate work in a face-paced environment, successfully staying above company average of pieces produced per hour. Understand and comply with policies and procedures related to donated items, including prohibited items and pricing guides.Effectively use the donation receiving script to communicate appreciation, the SMCo Story, the mission you represent, and Corner of Your Field to donors.Is able to daily perform any of the required job duties within the processing team. This includes all requirements related to accepting donations, presorting and pricing merchandise.Help maintain clean and well organized reception, presort and processing areas.Adhere to, daily, all employee policies and procedures outlined in the Employee Handbook and the SMCo Thrift Stores Mission Statement. Ability to recognize quality merchandise and effectively research market value of product.Work with and effectively communicate with the Processing Manager, other processing employees and donors on a daily basis. Work with store staff in maintaining the physical appearance of the store on every shift, including, but not limited to: communicating and restocking of janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, break room(s), restrooms and other public areas, to ensure the safety and health of customers and employees.Customer / CommunityProvide a friendly and joyful welcoming to all customers and donors when they enter the store and throughout their shopping experience.Work with the Processing Management team to establish and maintain customer service standards in order to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.Communicate, daily, all events related to customer service issues or problems, register mistakes, employee issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.
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