Program Manager, New Student Success

Program Manager, New Student Success

The Program Manager, New Student Success plays a central role in delivering the First-Year Academic Resource Center's programming and student support day-to-day. This includes developing and delivering student success workshops, meeting individually with students to support their transition to and success at Northeastern, planning and facilitating community programming, and supporting retention and engagement initiatives designed to promote new student success and belonging.

While the Program Manager will work with all populations served by the center, they will have a particular focus on supporting transfer students from other institutions and new students arriving on the Boston campus after spending their first year elsewhere in Northeastern's Global Network.

The Program Manager will work under the direction of the Associate Director for the First-Year Academic Resource Center.

The First-Year Academic Resource Center serves as a homebase for first-year and new undergraduate students on Northeastern's Boston campus. Our mission is to help new students navigate Northeastern, build the skills, confidence, and habits that support success, and explore opportunities and resources that further their academic, professional, and personal experience here. In addition to delivering programming for first-year and new students, the center runs a cross-functional proactive support initiative that uses student success data to identify students experiencing challenges and coordinate early outreach and support.

The center launched in Fall 2025 supporting first-time first-year students in Boston and is expanding in Fall 2026 to support all new undergraduate students on Northeastern's Boston campus including first-time first-year students, traditional transfer students, and students moving to Boston after spending their first year of college at another campus in the Northeastern network.

Responsibilities:

• Transfer & New Student Programming & Support
• Community & Student Success Programming
• Proactive Support & Outreach
• Center Operations

Qualifications: Master's degree preferred, preferably in higher education, counseling, student affairs, human services, or a related field. One to three years of experience supporting college students through programming, student engagement, advising, orientation, residence life, academic success, or related areas preferred. Demonstrated commitment to supporting first-year, transfer, and new students as they transition to and thrive at Northeastern.

The successful candidate will possess: strong written and verbal communication skills, the ability to design and facilitate engaging educational programs, workshops, and student experiences, a student-centered approach, the ability to communicate effectively with diverse populations, and the ability to work in person at Northeastern's Boston campus five days per week, with some evening and weekend availability required, particularly during Welcome Week and other high-traffic programming periods.

Position Type: Academic Administration