Program Manager- Supported Living

Program Manager Supported Living

Provide leadership and oversight for Supported Living services, ensuring high-quality, person-centered care for individuals served. This role is responsible for staff supervision, service delivery, and program operations, while ensuring compliance with agency standards, regulatory requirements, and best practices.

Supervise, coach, and support Direct Support Professionals (DSPs) and Home Leaders

Assist in staff recruitment, hiring, onboarding, training, and performance management

Provide ongoing feedback, conduct evaluations, and address performance concerns

Ensure adequate staffing coverage and collaborate with Home Leaders to fill open shifts

Oversee implementation and effectiveness of Individual Support Plans (ISPs)

Monitor client progress and adjust service strategies in collaboration with the interdisciplinary team

Ensure services are person-centered and promote independence and self-advocacy

Maintain regular communication with individuals served, families, and providers

Conduct weekly home visits to monitor service quality, staff performance, and compliance

Provide or coordinate transportation and ensure access to community resources

Review and approve staff schedules to ensure appropriate coverage and compliance

Maintain oversight of staffing patterns and operational needs across assigned homes

Participate in on-call rotation and provide 24/7 support as required

Work flexible hours, including direct service shifts during staffing needs or crises

Ensure accurate and timely completion of all required documentation

Complete administrative tasks such as billing, timesheets, and mileage reports

Strong leadership, supervision, and team development skills

Excellent communication (written, verbal, and electronic)

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving and decision-making abilities

Demonstrated empathy and commitment to person-centered services

Ability to work a flexible schedule, including evenings, weekends, and on-call responsibilities

Ability to work in multiple home settings as needed

Ability to provide direct care support when required (including personal care tasks)

Ability to lift, push, or pull up to 40 lbs

Frequent standing, walking, and travel between service locations

Valid driver's license, reliable transportation, and proof of insurance

CPR, First Aid, and Bloodborne Pathogens certification

Certified Restraint Training

Core A & B certification

Completion of required agency and regulatory trainings (e.g., Human Rights, Safety, Medication Administration)

For more information, please reach out to Brian James at [email protected]

Rauch is a Drug-Free Workplace, an Equal Opportunity/Affirmative Action Employer, and a strong advocate of workforce diversity, including individuals with disabilities and veterans.