Program Supervisor

BEES Program Supervisor

The BEES Program Supervisor supports daily operations of the Business Energy Efficiency Survey Program by coordinating staff activities, customer outreach, outbound calling to large prospective customers, event and trade show participation, survey scheduling, documentation, quality review, reporting, and client support. This role helps ensure surveys are completed accurately and on time, program records are maintained, customers and trade allies are engaged through professional outreach and promotional activities, and program activities align with SoCalGas utility-sponsored energy efficiency program guidelines and participation goals. This position is based in Santa Fe Springs, CA.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Essential Functions

• Coordinate daily BEES program operations, including customer outreach, survey scheduling, field activity support, application review, reporting, pipeline management, and database updates.
• Supervise assigned program staff by delegating work, monitoring priorities, supporting training, coaching performance, and escalating staffing or performance concerns to the Senior Manager.
• Conduct outbound calling and targeted outreach to large prospective customers; oversee team calling activity to generate leads, promote no-cost energy efficiency surveys, and support participation goals.
• Represent and promote the BEES program at events, trade shows, community meetings, industry forums, and other outreach opportunities.
• Review survey documentation, customer reports, energy savings calculations, required paperwork, and related submittals for completeness, accuracy, quality, and compliance with program requirements.
• Provide day-to-day guidance to staff on customer service, issue resolution, program procedures, survey documentation, report preparation, and client expectations.
• Monitor outreach, survey production, pipeline status, QA/QC findings, customer feedback, and documentation completion; identify gaps and recommend corrective actions to the Senior Manager.
• Support communications with customers, trade allies, clients, and stakeholders by responding professionally to questions, gathering feedback, and elevating concerns when appropriate.
• Assist with preparation of program status reports, production summaries, participation updates, quality control findings, and other reporting needed to demonstrate progress toward program goals.
• Travel throughout Central and Southern California approximately 30% to 40% of the time as needed to support program operations, customer engagement, staff oversight, field activities, and quality review.
• All other duties as assigned

All employees are responsible to work safely, know & follow safety policies/procedures and are expected to conduct themselves in a manner that promotes the health and safety of others and themselves

Key Performance Indicators

• Support achievement of BEES survey, outreach, participation, and pipeline goals consistent with client and program guidelines.
• Support outbound calling performance, including outreach to large prospective customers and team follow-through on assigned calling activities.
• Support program promotion through participation in events, trade shows, and outreach opportunities that generate leads and customer engagement.
• Maintain timely and accurate scheduling, documentation, database updates, reporting, and survey processing.
• Monitor staff productivity, morale, training needs, and adherence to program procedures.
• Support quality customer service and timely resolution or escalation of customer, trade ally, and stakeholder concerns.
• Review work products to ensure written communications, survey reports, and customer-facing materials meet business writing standards.
• Identify process improvements, program risks, and operational issues and communicate recommended actions to the Senior Manager.