(PT) Bilingual Success Coach, Atlantic City Works

Atlantic Cape Community College Egg Harbor Township, NJ Posted 22 hours ago
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Success Coach

Reports to Assistant Director, Grant Program Operations: The Success Coach role determines grant eligibility for prospective participants and administers pre-requisite testing to participants, while serving as the program's liaison for program participants and Atlantic Cape.

Examples Of Duties

  • Provides coaching and support for participants' success
  • Works with participants to develop personalized training employment plans (IEP's)
  • Regularly communicates with participants and updates IEP throughout training
  • Uses technology to facilitate & record participant engagement and coaching
  • Works as the re-employment liaison between participants and employers to match open job opportunities to the participants' plan
  • Conducts and records post-employment follow up for 30, 60, 90 days
  • Assists in mitigating obstacles during training, job search and re-employment
  • Monitors workforce trends (demand occupations and employer needs within the grant servicing area)
  • Develop and maintain employer relationships
  • Other related duties as assigned.

Typical Qualifications

Education

  • Associate's degree

Experience

  • 3- 5 years minimum working experience in a mentoring or advising role

Competencies & Skills

  • Must be fluent in a another language other than English (reading, writing, listening, and speaking)
  • Technology skills to include Microsoft Word, Excel, and PowerPoint; knowledge of CRM software (Salesforce)
  • Additional technology skills to include synchronous communications (examples: GoToMeeting, Skype, and Zoom)
  • Strong interpersonal and organizational skills
  • Ability to work independently and make sound decisions
  • Excellent customer service skills
  • Ability to communicate in written and oral form

Supplemental Information

Terms Of Employment:

  • This position requires flexible scheduling to include evenings and weekends and duties at any Atlantic Cape locations.
  • Must be available to travel within the grant service area
  • Ability to work day, evening or weekend hours as required
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