Recreation Specialist (Program Manager) (MVO)

Outdoor Recreation Program Manager

Develops, organizes, implements, and leads a diverse, comprehensive four-season schedule of outdoor recreation activities, trips, and special events. Responsible for the comprehensive planning, scheduling, and logistical coordination of all outdoor adventures, ensuring offerings align with the needs and interests of the base community. Operates motor vehicles (MVO) to transport patrons, staff, and equipment to and from recreational sites safely and in accordance with established regulations. Serves as the lead guide and primary point of contact for assigned outdoor activities and trips. Leads and trains subordinate staff and volunteers, providing daily guidance, establishing performance expectations, and monitoring work execution. Assists in the development and management of the program budget, tracking daily revenues and expenditures to ensure fiscal accountability. Supports Nonappropriated Fund (NAF) financial objectives by actively managing revenue-generating operations and identifying areas for cost-efficiency. Creates detailed program plans and conducts thorough risk assessments prior to all trips and events to mitigate potential hazards. Monitors and evaluates the effectiveness of program activities through patron surveys, participation metrics, and detailed after-action reviews. Manages the lifecycle of outdoor recreation equipment, performing regular inventory audits, maintenance, and repairs. Assists in creating marketing materials and coordinating publicity for upcoming programs, classes, and trips. Provides exceptional customer service, answers patron inquiries regarding equipment and outdoor locales, and professionally resolves patron complaints or issues.