Regional Vice-President of Operation Administrative Office- York,PA

Regional VP Of Operations

The Regional Vice President of Operations plays a critical role in advancing this mission by strengthening operational systems, developing leaders, maintaining compliance, improving service outcomes, and ensuring that every program reflects AIMED's values and commitment to excellence.

The Regional Vice President of Operations is an executive member of AIMED's leadership team responsible for the strategic, operational, regulatory, fiscal, and leadership oversight of assigned residential programs and regional service locations. This position requires a seasoned, mature, and highly capable leader who can operate with limited supervision, provide direction to regional teams, anticipate organizational needs, and ensure the operational success of AIMED Human Services programs.

The Regional Vice President of Operations is responsible for ensuring that programs are managed effectively, regulatory standards are consistently met, staff are properly trained and supported, individuals receive high-quality care, and operational goals are aligned with AIMED's mission, strategic vision, and core values. This role requires strong executive presence, sound judgment, critical thinking, spiritual and ethical grounding, data-driven decision-making, and the ability to lead teams through growth, challenge, change, and accountability.

The Regional Vice President of Operations is responsible for the overall operational performance of assigned programs, including the York site and any additional locations assigned by executive leadership.

The Regional Vice President of Operations is responsible for building, mentoring, and holding accountable a strong regional leadership team.

The Regional Vice President of Operations is responsible for ensuring that assigned programs operate in full compliance with all applicable regulations, policies, licensing requirements, and contractual expectations.

The Regional Vice President of Operations must ensure that all incidents, investigations, crises, and health and safety concerns are handled with urgency, accuracy, professionalism, and regulatory compliance.

The Regional Vice President of Operations serves as a senior representative of AIMED in the assigned region and must maintain strong, professional relationships with internal and external stakeholders.

This senior leadership role requires the ability to make thoughtful, timely, and sometimes difficult decisions in complex operational environments.

The Regional Vice President of Operations is responsible for ensuring alignment across departments so that operational goals are achieved in a unified and effective manner.

The Regional Vice President of Operations is responsible for ensuring that leaders and staff understand AIMED's policies, procedures, systems, and training expectations.

The Regional Vice President of Operations must have or be willing to become proficient in the following: Pennsylvania Office of Developmental Programs regulations. 3800, 6100, and 6400 regulatory requirements. Incident management and investigative reporting. State licensing requirements and annual licensing preparation. Individual Support Plans and person-centered planning. Residential services operations. Health and safety standards for individuals with intellectual and developmental disabilities. Staff supervision, performance management, and corrective action. Data-driven decision-making and performance improvement. HCSIS. Therap. Enterprise Incident Management. BambooHR. ADP. PROMISe. AIMED policies, procedures, systems, and internal expectations.

The successful candidate must demonstrate the following competencies: Senior-level leadership and executive presence. Strategic thinking and operational execution. High ethical standards. Strong written and verbal communication. Professional boundaries and confidentiality. Emotional intelligence and maturity. Team development and staff accountability. Regulatory compliance. Crisis management and risk assessment. Data-driven decision-making. Program development and performance improvement. Delegation and follow-through. Conflict resolution. Stakeholder engagement. Flexibility and adaptability. Strong organizational skills. Ability to lead with confidence, humility, and integrity.

The Regional Vice President of Operations must meet one of the following education and experience requirements: Master's degree in human services, Social Work, Psychology, Healthcare Administration, Public Administration, Business Administration, Nonprofit Management, or a related field, with at least two years of relevant senior-level human services experience; or Bachelor's degree in human services, Social Work, Psychology, Healthcare Administration, Public Administration, Business Administration, Nonprofit Management, or a related field, with at least three years of relevant senior- level leadership experience.

Additional qualifications include: Previous leadership experience in intellectual and developmental disabilities, residential services, behavioral health, child welfare, healthcare, or human services preferred. Experience supervising managers, directors, or multi-site teams preferred. Strong understanding of regulatory compliance and quality assurance. Ability to develop and maintain a positive team environment. Ability to take direction from executive leadership and effectively relay information to assigned teams. Ability to delegate responsibilities while maintaining accountability. Ability to work nonstandard hours as needed. Flexibility to respond to urgent program needs. Must have a reliable vehicle and ability to travel to assigned sites. Must clear criminal background, FBI, child abuse, and all other required clearances.

The candidate must currently hold or be willing to obtain the following certifications: Certified Investigator or ability to become certified. Quality Management certification. Medication Administration Train-the-Trainer or ability to become certified. CPR, First Aid, and AED certification. Any additional certifications required by AIMED, licensing, or regulatory bodies.

This is a senior leadership position that requires flexibility, responsiveness, and professional availability beyond a traditional work schedule when necessary.

The Regional Vice President of Operations is expected to: Work nonstandard hours when operational needs require it. Travel regularly to assigned program sites. Respond to urgent issues, incidents, staffing concerns, and regulatory matters. Attend internal and external meetings as needed. Maintain consistent communication with executive leadership. Manage competing priorities with professionalism and sound judgment.

Success in this role will be measured by the Regional Vice President of Operations' ability to: Maintain regulatory compliance across assigned programs. Improve operational systems and program performance. Strengthen leadership accountability and staff development. Reduce preventable incidents, service disruptions, and compliance concerns. Ensure individuals receive safe, dignified, person-centered support. Improve staffing stability and team performance. Ensure timely and accurate documentation. Support successful licensing outcomes. Build strong relationships with internal and external stakeholders. Advance AIMED's mission with integrity, excellence, and wisdom.

This job description is not intended to be all-inclusive. The Regional Vice President of Operations may be required to perform other duties as assigned by the Chief Executive Officer.