Restaurant Maitre D' / VIP Relations Manager

• Join a supportive team that values hospitality and teamwork

• Premium, High-End Restaurant Location
• Join a supportive team that values hospitality and teamwork
• Competitive pay, plus staff discounts at Lucas venues

We are seeking an experienced and polished Maitre d’ / VIP Relations Manager to join one of Melbourne’s leading premium dining venues.

This is a unique opportunity for a hospitality professional who thrives in luxury service environments and has a genuine passion for creating exceptional guest experiences. You will play a key role in managing VIP clientele, cultivating guest relationships, and ensuring seamless front‑of‑house operations for high‑profile and high‑spending guests.

As Maitre d’ / VIP Relations Manager, you will be responsible for delivering elevated and highly personalised guest experiences while proactively identifying opportunities to grow and retain VIP clientele.

• Personally welcome and host VIP guests, high‑net‑worth clientele and special groups
• Oversee VIP seating arrangements, table flow and service coordination
• Build and maintain detailed guest profiles including preferences, dietary requirements and special occasions
• Act as the key liaison between the restaurant and reservations/call centre teams for VIP bookings and requests
• Identify and cultivate new VIP guests through service engagement and reservation analysis
• Coordinate closely with sommeliers, kitchen and events teams to deliver flawless guest experiences
• Manage VIP reporting metrics including guest spend, repeat visitation and satisfaction
• Handle guest concerns with professionalism, discretion and efficiency
• Mentor and train front‑of‑house teams on luxury service standards and upselling techniques
• Support VIP event planning and execution

• Minimum 5 years’ experience in upscale or fine dining hospitality
• Previous experience in a senior FOH leadership or guest relations role preferred
• Proven experience managing VIPs, high profile guests or premium clientele
• Strong knowledge of reservation systems such as SevenRooms, Resy or OpenTable (desired but not essential)
• Exceptional communication and interpersonal skills
• Highly polished presentation and professional phone manner
• Ability to remain calm and composed in high‑pressure service environments
• Flexible availability including evenings, weekends and public holidays

• Competitive salary package + performance incentives
• Opportunity to work within a premium hospitality environment
• Staff dining privileges and team benefits
• Ongoing training and development opportunities
• Career progression within a growing hospitality group
• Supportive and professional team culture